Eater Operations Senior Associate
1 week ago
**Job Description**:
- Life at Grab
- At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
- Get to know the team
- The Eater Operations team is part of the GrabFood Demand Strategy team, responsible for improving Eater experience when using the apps. The team works closely with GrabFood leadership team, to design, build, implement, and improve operational processes that support and strengthen the business.
- Get to know the role
- The Day-to-Day Activities- You will be part of the Eater Operations Team, reporting to Eater Operations Manager and will be responsible for improving Eater App experience for GrabFood Indonesia-
- You will be responsible to understand the business, products, and any levers that can be used to improve the conversion rate of all users that open the GrabFood app-
- Project manage initiatives and experiments - ensure it is completed on time and within budget. Initiatives include, but not limited to identifying new food categories, new banners, and new features we may want to surface on the app-
- You are responsible for aligning and influencing relevant stakeholders. You are expected to build presentations, provide recommendations, generate insights and drive next steps on your projects-
- Work closely with in-country/ city teams and regional stakeholders within Operations, Product, and Marketing team to ensure best practices are shared and executed upon- The Must-Haves- Bachelor (and/or) degree and fluent in Bahasa and English-
- A minimum 2 years of relevant work experience in startup/tech firm, operations, e-commerce, marketing, or management consulting-
- Confident in processing and analyzing complex data sets using Excel (Essential)/ PowerBI(preferred)-
- Working knowledge of SQL is preferred but not essential-
- Creative and must have an experimental mindset-
- A good balance of interpersonal and analytical skills-
- Ability to communicate clearly to different stakeholders-
- Ability to work independently and deal effectively with complex, changing, and ambiguous environment-
- Entrepreneurial and resourceful - able to put on different hats; goal is to achieve targets with a “can-do” attitude- Our Commitment
- We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
- About Grab
- Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
- Join us today to drive Southeast Asia forward, together.
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