Operations Innovation Automation Analyst
2 days ago
**Overview of role**
The Automation Analyst works closely with other group members and the Business to automate processes and deliver innovative technological solutions end-to-end. This Operations Innovation resource should ideally have strong configuration experience with relevant Operations Innovation toolsets, such as Robotics Process Automation (RPA), Optical Character Recognition (OCR) and Machine Learning to:
- Gather and quickly understand user requirements to put forward solutions that can reduce manual overhead, mitigate risk and reduce costs for business teams
- Design, build, test and implement process automation using RPA and other Operations Innovation toolsets available
- Engage effectively with Business SMEs to understand and document the business requirements
- Engage effectively with multiple stakeholders across Technology and Business Subject Matter Expert
- Manage configuration project deliverables through the automation lifecycle
- Analyse and solve complex business problems with speed and efficiency and develop technology solutions to these problems
- Collaborate with other team members to ensure configuration priorities are aligned to overall strategy and business need
- Create Process Design and Solution Design Documents
- Collaborate with the Operations Innovation Automation Manager and Delivery Lead on process automation opportunity identification
**Essential Skills**
- Degree in Computer Science, Computer Engineering, Mathematics, Engineering or equivalent
- Experience with RPA tools (Blue Prism, Automation Anywhere, UIPath)
- Able to understand Business requirements and translate them into technical solutions
- Experience with process analysis, design, and implementation; business and technical requirements; problem-solving; and system(s) testing, including UAT and bug fixes
- Understand the importance of tracking, managing and documenting all configuration issues to ensure overall project cohesion and appropriate risk management
- Excellent verbal, written, and interpersonal communication skills
**Desirable Skills**
- Blue Prism Developer qualification
- Familiarity with low/no-code toolsets
- Familiarity with cloud computing platforms (Azure, AWS, GCP)
- Experience with cloud services, especially OCR & machine learning solutions (Textract, LUIS etc)
- Familiarity with process improvement and transformation programmes of work
- Strong problem-solving and analytical skills
- Ability to demonstrate critical thinking; carry out objective analysis and evaluation of an issue in order to inform decision making
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