Field Service Manager

19 hours ago


Jakarta, Indonesia ABB Full time

**Field Service Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Field Service Manager, you will be responsible for leading the execution of small projects with low complexity and ensure that all related activities are executed in accordance with company procedures, contract specifications, quality standards, health, safety & environment requirements, cost/profitability targets, and scheduling targets. Reporting to Service Operations Manager, you will be driving service achievements through effective planning and allocation of resources in accordance with standard processes, procedures, and safety guidelines.

**Your responsibilities**:

- Ensuring planning and execution of various service activities carried out both off and on site. Driving and monitoring service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction
- Defining, jointly with the project controls department, all project plan documents, including scope and financial plans, schedule, and risk management plans
- Ensuring that the project follows execution best practices and ABB policies. Effectively monitoring and controlling project progress and efficient resource utilization
- Ensuring that the project consistently applies contract and claims management, in accordance with ABB policies and contractual agreements
- Acting as key contact for the customer and an escalation point for project issues. Building and maintaining strong relationships with internal and external stakeholders and effectively communicates with all stakeholders
- Allocating, driving, and monitoring work to projects based on order content, delivery time, competencies, and workload. Effectively utilizing available resources through proper planning and scheduling to meet delivery targets (e.g., OTD, response time, ordered service offerings, update of installed based data)
- Ensuring work assignments are accurately classified as warrantee or non-warrantee status. Ensuring that materials and components to feed Service delivery are provided optimizing cost, stock, and timing
- Collaborating within local service units and with other Service teams to promote one ABB approach towards customers Building sustainable customer relationships to ensure local client growth, satisfaction and retention together with sales

**Your background**:

- Degree / Diploma in Engineering related disciplines
- Minimum 5+ years’ experience in Project Management /Service agreement
- Good understanding of Project Management & Service Agreement process flow
- Preferable knowledge in ABB Automation & Electrical Systems (800xA / Symphony S+/ Electrical / Excitation)
- Experience in Project Management /Service agreement execution for Maintenance/ Testing & commissioning/ FAT/ SAT/ Remote Support / Project deliveries & team management
- Preferable working experience related in Oil, Gas & Chemical plant/ Offshore/ Power & Water Industries

**Benefits**:

- Life insurance
- Accident insurance
- Flexible work practices
- Transportation Allowance

**More about us**:


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