Service Advisor

3 months ago

Medan, Indonesia PT Batavia Prosperindo Trans Full time

Persyaratan
- Minimal pendidikan SMK/STM jurusan teknik otomotif
- Memiliki pengalaman sebagai service advisor mínimal 2 tahun
- Pengalaman dari perusahaan Rental mobil
- Menguasai Microsoft Office
- Mampu mengendarai mobil dan memiliki SIM A

Tanggung Jawab
- Melakukan penanganan keluhan customer atas kendaraan
- Melakukan koordinasi dengan customer dan bengkel untuk pemenuhan service kendaraan
- Menangani administrasi pengiriman dan penarikan kendaraan
- Menganalisa kerusakan berdasarkan voice customer
- Membuat dokumentasi Technical Service Report terkait dengan kasus perbaikan yang abnormal untuk proses add-charge
- Membuatkan WO (Work Order) untuk perawatan/perbaikan baik ke pool maupun bengkel
- Mengontrol perbaikan dan perawatan agar sesuai dengan estimasi waktu yang diharapkan
- Melakukan klaim warranty dan free service unit yang masih masuk masa Warranty dan Free Service
- Melakukan handling Laka untuk kendaraan yang mengalami kecelakaan
- Melakukan pelaporan klaim keasuransi, dan menganalisa estimasi kerusakan bengkel

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