Operations Manpower Planning Analyst
1 week ago
Job Summary
An Ops Manpower Planning Analyst is responsible for quarterly, monthly, weekly, daily and shift-wise forecasting and planning of Operations manpower across Dilayani Tokopedia fulfillment centers, Tokopedia NOW DC & hubs and other locations like cross-docking hubs.
What you will do:
Collect and analyze historic order and item injection by time period - quarterly, monthly, weekly, daily and shift-level-
- Work with Data Science and Data Analytics teams to forecast the future order and item inject per warehouse using advanced analytical forecasting techniques-
- Work with Sales & Marketing and BD teams to incorporate campaigns and other features to improve the order & item forecast accuracy-
- Track actual order and item injection to identify the trends and seasonality and incorporate the same into order & item injection forecasting-
- Convert the periodic outbound order injection forecasts and predicted inbound flows into manpower plans-
- Work with Ops and People teams to-
- Identify the DW requirement for different time horizons-
- Forecast the future manpower spend-
- Guide People team on future order patterns and hence what would be the permanent vs DW split-
- Own KPIs for manpower planning - order injection forecast accuracy, manpower planning accuracy and co-own Ops SLA compliance-
- Perform advanced analytics-based modeling to come up with-
- Root cause for non-performance of KPIs at FC/Hub/DC level-
- Define and implement action items for improvement of KPI performance with clear ETA-
- Work with all stakeholders to operationalize the action plans generated through RCA-
- Review the plan adherence on real-time basis and suggest actions to revise the same based on changing business patterns, processes and requirementsWhere required, work closely with Product & Engineering teams to develop necessary analytical toolkits to automate core planning tasks-
- Assist delivery of valuable strategic initiatives, partnering with key people in the organization-
- Propose and manage data-driven system improvements- Participate in the recruiting efforts for new analysts by evaluating potential for success and sharing feedback with hiring team.
What this role needs:
BA or BS in an analytical field such as statistics, operations research, management science, industrial engineering, economics, math, etc. and at least 1-3 years’ experience in Operations Planning-
- Relevant working experience in e-commerce is added advantage-
- Ability to structurally dive deeper into root causes and translate the same into action items-
- Good knowledge of e-commerce industry practices-
- Advanced modeling skills-
- Excellent communication skills.-
- Basic people and team management skills including measuring and delivering performance feedback-
- Stakeholder management; ability to manage internal and external stakeholders (Ops Planning, DC Ops, BD, S&M, IBP, Product);- Proficient in one or more of MS Office, visualization solutions like Tableau/Metabase/Bokeh/Google Datastudio etc.
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