Receptionist / Switchboard Operator
3 weeks ago
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
**Want to be a part of our team?**
Job Profile Summary
Receives and directs visitors, employment applicants, salespersons and customers to appropriate locations and parties. Typically operates a single or multiple position telephone system. Maintains a visitors’ log and issues badges when necessary. Notifies personnel of visitor arrival. May perform related clerical work such as word processing. May use company intranet, paging or other computer-based systems. Additional duties may include filing, sorting, mail distribution and completing special clerical projects.
**Working at NTT**
The primary responsibility of the Receptionist / Switchboard Operator is to deliver a friendly, efficient customer service and to create a warm and welcoming atmosphere for NTT guests. This position aims to retain and attract new clients by provide efficient and effective reception / switchboard support.
**Key roles and responsibilities**:
- Take responsibility for the reception area, ensuring the reception area is tidy and presentable
- Receive and welcome guests and advise the relevant internal stakeholders of the guest/visitor’s arrival timeously
- Answer, screen and redirecting incoming calls
- Route emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person
- Perform administrative duties such as typing, capturing and updating information on the relevant systems
- Sort mail and packages when required.
- Manage all logistics relating to public meeting rooms
- Ensuring that detailed messages are passed on to relevant persons immediately
- Screening walk-ins
- Establishing and maintaining an electronic/manual diary for scheduled appointments
- Handling basic queries related to the company’s products, services and/or people
**Knowledge, skills and attributes**
- Proactive individual with a positive attitude towards work
- Display good interpersonal skills used to deal effectively with internal and external stakeholders.
- Ability to exercise sound judgement and display the ability to deal effectively with conflict
- Exceptional telephone etiquette
- Excellent verbal and written communication skills
- Professional attitude and appearance
- Excellent organisational skills
- Customer service attitude
- Ability to prioritise tasks and multitask
- Effective listening skills
- Ability to remain calm
- Ability to make quick decisions
- Excellent interpersonal skills
**Academic qualifications and certifications**:
- Relevant secondary qualification or equivalent
**Experience required**:
- Relevant working experience in a similar position
- Some working experience in a related environment
- Proven experience handling a multi-line switchboard
**What will make you a good fit for the role?**
**Equal opportunity employer**
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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