Team Leader Contact Center

2 weeks ago


Yogyakarta, Indonesia PT. Swakarya Insan Mandiri Full time

Graduate Minimum S1 any major, from reputable university GPA 3.0

Minimum 2 years of experiences as Team Leader Data Entry with background industry on e-commerce/telecommunications/ride hailing

Excellent GS Skills:

- Understand manage floor / real time floor management,
- Prefer to understand Dynamic365, Salesforce
- Understand of GS metrics
- Understand troubleshooting handling

Proficient in Ms. Office (Word, Excel, PPT), Google Sheet, and Reporting knowledge

Experience in handling large datasets

Excellent communication skills

Good command in English both written and speaking

Should be willing to work in shift

Drive continuous improvement

Jenis Pekerjaan: Penuh Waktu



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