Senior Product Manager

4 days ago


Jakarta, Jakarta, Indonesia GoTo Group Full time

About The Role

GoTo is seeking a Senior Product Manager to drive the evolution of our customer-facing help experience across Gojek and GoPay. In this role, you will own the end-to-end journey for how millions of customers, drivers, and merchants find answers, resolve issues, and engage with GoTo's support ecosystem.

This is a highly impactful role requiring a blend of customer empathy, data-driven decision-making, and product innovation. Within your first six months, you will lead efforts to revamp self-service experiences, optimize help center content, and introduce AI-powered automation to proactively resolve customer pain points. You will partner closely with design, engineering, data, and operations teams to deliver seamless, scalable solutions that reduce dependency on live agents while enhancing customer satisfaction across our diverse user base.

What You Will Do

  • Own and enhance the end-to-end help experience for customers, drivers, and merchants across GoTo's ecosystem.
  • Define and execute a clear product roadmap for self-service and automated support solutions, including help centers, chatbots, and AI-driven resolutions.
  • Collaborate with UX designers and researchers to design intuitive, accessible, and effective help surfaces for all user segments.
  • Work with engineering and data science teams to leverage automation and machine learning for proactive issue detection and resolution.
  • Analyze customer journey data to identify friction points, optimize help flows, and track success through key customer support metrics.
  • Partner with CareTech product teams, operations, and customer service teams to align support solutions with GoTo's broader customer experience strategy.
  • Develop and run A/B tests to continuously improve discoverability, resolution rates, and customer satisfaction.
  • Stay informed on emerging technologies and best practices in customer support and automation to keep GoTo's help experiences at the forefront of innovation.

What You Will Need

  • Minimum 6 years of product management experience, ideally within customer support, self-service platforms, or automation-first products.
  • Strong UX sensibility and a customer-first mindset, with the ability to balance user needs and business goals effectively.
  • Experience working with AI, chatbots, or automation technologies is a strong plus.
  • Data-driven approach—comfortable analyzing metrics, running experiments, and using insights to inform product decisions.
  • Exceptional collaboration and communication skills, with a track record of working cross-functionally with engineering, design, data, and operations teams.
  • Ability to navigate ambiguity, take ownership, and drive outcomes in a fast-paced, evolving environment.
  • Passion for improving customer experiences through thoughtful, scalable product solutions.
  • SQL proficiency or familiarity with analytics tools is a plus.

About the Team

At GoTo, the CareTech Product Team plays a critical role in shaping how we care for our customers, drivers, and merchants. We're a passionate group of product managers, designers, data experts, and engineers working together to transform how users get the help they need — quickly, seamlessly, and proactively. Our mission is to redefine what great support looks like in a super app ecosystem that serves millions daily. Whether it's building intuitive self-service channels, leveraging AI for smarter automation, or crafting human-centered support journeys, we obsess over reducing friction while strengthening trust.

As part of this team, you'll be at the center of a fast-paced, high-impact environment, where customer empathy, innovation, and data-driven decisions guide everything we do. We believe that every interaction — even when something goes wrong — is an opportunity to create a positive, lasting impression. If you're excited to tackle complex problems at scale and shape the future of customer experience for one of Southeast Asia's largest tech ecosystems, this is the place for you.

#J-18808-Ljbffr

  • Jakarta, Jakarta, Indonesia Kredivo Group Full time

    Get AI-powered advice on this job and more exclusive features.We are looking for Senior Product Managers that have a technical background and analytical skills and are able to collaborate with teams across divisions to deeply understand their opportunities and challenges, and together with UI/UX designers and engineers create high impact solutions to our...


  • Jakarta, Jakarta, Indonesia Ajaib Full time

    Life at AjaibHere at Ajaib, we address ourselves as Magicians because making magic happen is our specialty Ajaib is committed to creating an inclusive environment where all Magicians are valued for their contributions, opinions, and skills. Through our 3DNAs, we implement Everyone is an Owner to strengthen our core value in developing as a team, Growth...


  • Jakarta, Jakarta, Indonesia Sawitpro Full time

    Join to apply for the Senior Product Manager role at SawitPROOwn and drive product strategy, keep it aligned with product vision, and communicate it to stakeholders and users.Create roadmap, execute it, and ensure the milestones are met in a timely manner.Discover user pain points through research and data analysis and collaborate with the analytics team to...


  • Jakarta, Jakarta, Indonesia HTC Global Services Full time

    HTC Global Services is seeking a Senior Product Management Expert to join our team. This role requires a strong background in product management, with a focus on Agile methodologies and product governance.About the Role:Develop and execute product planning strategies that drive business results.Leverage Agile principles to lead cross-functional teams and...


  • Jakarta, Jakarta, Indonesia PT Amartha Mikro Fintek Full time

    We are looking for a seasoned Senior Product Leader to drive the development of high-quality, customer-centric products. As a strategic leader, you will be responsible for defining and executing product strategies, managing cross-functional teams, and driving product launches.Key Responsibilities:Product Strategy: Develop and execute comprehensive product...


  • Jakarta, Jakarta, Indonesia tiket Full time

    Job SummaryWe're looking for a skilled Senior Product Manager I, Platform to join our team and help drive product development. As a key member of our platform team, you will be responsible for analyzing development needs, conducting competitive product evaluations, and gathering user feedback.


  • Jakarta, Jakarta, Indonesia Wego Full time

    About WegoWego is the most popular travel search engine in the Middle East and among the leading players in online travel in Southeast Asia. Dual-headquartered in Singapore and Dubai, Wego receives over half a million travel search requests per day through its website and iOS and Android mobile apps.The RoleIn this role you will be responsible for managing...


  • Jakarta, Jakarta, Indonesia GoTo Group Full time

    About The RoleAs a Product Manager for Growth Platform at Gojek, you will play a pivotal role in shaping the product vision, defining key features, and leading cross-functional initiatives. Your primary focus will be on enhancing customer engagement through Gamification on the Gojek homepage. Over the first six months, you'll drive impactful product...


  • Jakarta, Jakarta, Indonesia BakingWorld Full time

    We are seeking a Product Innovation Manager to join our team at BakingWorld.Job Description:The Senior R&D Food Scientist will be responsible for creating new food consumer products that meet the needs of consumers.You will lead and manage an R&D team to achieve desired goals, contribute towards the planning, execution, and monitoring of testing a product,...


  • Jakarta, Jakarta, Indonesia AlloFresh Full time

    ResponsibilitiesLead the Product Catalog squad to manage AlloFresh assortments and pricingEnsure AlloFresh product availabilityCreate mid to long term plan for Product Catalog teamDrive the squad's north star metricsTranslate product strategy into product plan, detailed requirements, and prototypesManage the product development lifecycle, including planning,...


  • Jakarta, Jakarta, Indonesia Dealls – Jobs, CV & Mentoring Full time

    Job OverviewThe ideal candidate for this position is a seasoned Senior Product Specialist who can effectively lead cross-functional teams to develop innovative solutions. At Dealls – Jobs, CV & Mentoring, we prioritize collaboration and continuous improvement.ResponsibilitiesDetermine and understand customers'/end-users needs and desiresLead the creation...


  • Jakarta, Jakarta, Indonesia AlloFresh Full time

    Job OverviewWe are seeking an experienced Senior Product Manager to lead the Product Catalog squad at AlloFresh. The successful candidate will be responsible for managing AlloFresh assortments and pricing, ensuring product availability, and driving the squad's north star metrics.Key ResponsibilitiesManage the Product Catalog team to plan, prioritize, and...

  • Senior Product Manager

    24 hours ago


    Jakarta, Jakarta, Indonesia Dealls – Jobs, CV & Mentoring Full time

    ResponsibilitiesDetermine and understand customers'/end-users needs and desiresDesign product flow and requirements, create & maintain Product Requirement DocumentMaximize value of product and the work of development teamInteract with other divisions in relation to products and company (i.e. support, marketing, sales, management, strategics, HR)Work together...


  • Jakarta, Jakarta, Indonesia Vida Full time

    VIDA is an electronic Certificate Authority (CA) company licensed and certified by the Ministry of Communication and Informatics (Kominfo). We are committed to providing secured and legally binding digital signatures to individuals and organizations. Our solutions leverage national identity verification (Dukcapil) to establish a robust foundation for digital...


  • Jakarta, Jakarta, Indonesia GoTo Group Full time

    About the RoleWe are seeking an entrepreneurial product manager to drive the next stage of Money In Money Out offerings to MSMEs in Indonesia. As a product manager, you'll take the wheel in creating the most impactful money management product solutions for our merchants, and steer the development in managing money coming in and out into and from our merchant...


  • Jakarta, Jakarta, Indonesia GoTo Group Full time

    About the RoleAs our Product Manager in the GoFood Growth team, you'll lead efforts to increase merchant participation in promotions, improve merchant promotion performance reporting, and support diverse promotion constructs. This role involves defining product strategy, collaborating with cross-functional teams, and aligning business and technical...


  • Jakarta, Jakarta, Indonesia mi Full time

    Take on the role of a Senior Sales and Product Manager at mi, where you will be responsible for driving sales performance and ensuring excellent customer experiences while managing daily operations and inventory. As a key member of the store team, you will lead by example, motivating and guiding your colleagues to achieve exceptional results.About the...


  • Jakarta, Jakarta, Indonesia Paxel Indonesia Full time

    Required Skills and QualificationsMinimum 8 years of experience in product management, with at least 4 years in leadership roles.Extensive experience in leading agile product development initiatives and developing large-scale projects.Advanced proficiency with analytics tools.Strong leadership and communication skills, strategic thinking, and problem-solving...


  • Jakarta, Jakarta, Indonesia AlloFresh Full time

    Job SummaryWe are seeking a highly experienced Senior Product Manager to join our team at AlloFresh. The successful candidate will be responsible for leading the Product Catalog squad and driving business growth through effective product management.Key ResponsibilitiesDevelop and maintain a deep understanding of AlloFresh products and markets to inform...


  • Jakarta, Jakarta, Indonesia AlloFresh Full time

    Job DescriptionWe are looking for a highly experienced Senior Product Manager to lead the Product Catalog squad at AlloFresh. The successful candidate will be responsible for managing AlloFresh assortments and pricing, ensuring product availability, and driving the squad's north star metrics.Key ResponsibilitiesManage the Product Catalog team to plan,...