IT SERVICE MANAGEMENT MANAGER

3 days ago

Bekasi, Jawa Barat, Indonesia PT Garuda Yamato Steel Penuh waktu

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Ensure consistent and high-quality IT service delivery, meeting SLA, uptime, and service availability targets.
Monitor and improve incident, request, problem, and change management performance based on ITIL practices.
Conduct regular ITSM reviews and drive continual service improvement (CSI) initiatives.
Coordinate with internal teams, global IT, and external vendors to ensure seamless IT service integration.
Manage stakeholder communication and vendor performance to ensure alignment with service expectations and contractual obligations.

Ensure consistent and high-quality IT service delivery, meeting SLA, uptime, and service availability targets.
Monitor and improve incident, request, problem, and change management performance based on ITIL practices.
Conduct regular ITSM reviews and drive continual service improvement (CSI) initiatives.
Coordinate with internal teams, global IT, and external vendors to ensure seamless IT service integration.
Manage stakeholder communication and vendor performance to ensure alignment with service expectations and contractual obligations.

Bachelor Degree of Information Technology, Computer Science, or related field.
Having aroung 6-8 years experiences in IT service management or IT operations.
Strong knowledge and skills of ITIL/ITSM frameworks, service operations, and ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
Ability to manage and improve service performance, KPIs, and user satisfaction.
Strong communication, stakeholder engagement, and team leadership skills.
Proficient in English communication and willing to work on site from Cikarang.