Epicor Technical Support
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About the role
We are seeking an Epicor Technical Support specialist to join our team on a part-time basis. This role offers a strategic opportunity to provide essential technical expertise and support to our Epicor ERP system users across the organisation. Based remotely, you will be instrumental in ensuring the smooth operation of our business systems and enabling our teams to maximise the value of our Epicor investment. This position bridges the gap between our technical infrastructure and business operations, making it vital to our overall digital transformation objectives.
Key responsibilities
- Provide technical support and troubleshooting for Epicor ERP system users, addressing issues promptly and professionally
- Diagnose and resolve system-related problems, including configuration issues, data integrity concerns and performance challenges
- Assist users with system navigation, best practices and optimal utilisation of Epicor functionality
- Maintain detailed records of support tickets and resolutions to build a comprehensive knowledge base
- Communicate effectively with end-users to understand technical issues and explain solutions in clear, non-technical language
- Escalate complex issues to senior technical staff or Epicor specialists when necessary
- Contribute to system documentation and training materials to support user competency
- Perform routine system maintenance tasks and monitor system health and performance
- Collaborate with IT and business teams to identify process improvements and system optimisations
What we’re looking for
- Proven experience with Epicor ERP systems, demonstrating practical knowledge of system functionality and architecture
- Strong technical troubleshooting skills with the ability to diagnose and resolve system issues efficiently
- Excellent customer service abilities, with a proven track record of supporting end-users in a professional and patient manner
- Solid understanding of database concepts and system administration principles
- Proficiency in Windows operating systems and standard business applications
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders
- Attention to detail and organisational skills to manage multiple support requests effectively
- Relevant IT qualification or certification (such as CompTIA A+, Microsoft certifications, or equivalent experience)
- Preferred experience: Previous experience in an ERP support role, familiarity with SQL databases, knowledge of system integration concepts or exposure to manufacturing or distribution business environments
What we offer
We offer flexible part-time working arrangements that allow you to balance your professional responsibilities with personal commitments. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognised. We welcome applications from individuals seeking part-time opportunities and those looking to develop expertise in enterprise resource planning systems.
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