English Customer Service Chat
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Job description
About the role
This is a full-time WFO role for a Customer Service (Live Chat) position at Concentrix in Surakarta. The role involves providing customer support and ensuring customer satisfaction.
What you'll be doing
- Handle inbound customer live chats with patience, empathy and professionalism
- Provide accurate and timely information to address customer queries and concerns
- Identify and escal… complex issues to the appropriate teams for efficient resolution
- Maintain detailed records of customer interactions and follow up as needed
- Contribute to continuous improvement by providing feedback on processes and procedures
- Actively participate in team meetings and training sessions to enhance your skills
What we're looking for
- Excellent command of the English language, both written and verbal (minimum B2)
- Minimum education D3/S1
- Must have experience as Customer Service before (at least 1 month)
- Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
- Exceptional communication and interpersonal abilities to build rapport with customers
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Ability to work in rotational shifts & days
- Willing to work on site in Surakarta
What we offer
At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:
- Comprehensive health insurance and retirement benefits
- Opportunities for career growth and professional development
- Team-building activities and social events to foster a positive work culture
- Flexible work arrangements and a comfortable office space
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