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Technical Manager

4 months ago

Jakarta, Indonesia Michael Page Indonesia Full time

  • Work in an international and diverse setting
  • Attractive remuneration package

    About Our Client

    The client is a leading printing company solutions.

    Job Description

  • Oversee technical aspects of field service and operations
Ensure high-quality technical support for customersDevelop and implement technical service policies and proceduresManage and develop a team of techniciansSchedule and dispatch techniciansMonitor technical service qualityCollaborate with sales and marketingManage and grow service revenueAchieve company KPIsEnsure compliance with company policies, safety regulations, and industry standardsBuild strong relationships with customers and OEM partnersStay updated on industry trends and technologiesOversee equipment maintenance and repairHandle customer complaintsLead and develop Technical Support and Customer Service teamsCreate and implement a comprehensive service strategy aligned with company goalsDesign and execute strategies to boost service efficiency in IndonesiaDrive aftermarket growth through exceptional customer experience and retention

The Successful Applicant

Bachelor's degree in Engineering or a related technical fieldMinimum of 5 years of experience in field service operationsMinimum of 5 years of experience in managing field service teamsProven track record in multinational corporations (MNCs) with a focus on KPI and objective achievementStrong analytical and problem-solving skillsExcellent communication and interpersonal skills, including negotiation and persuasionAbility to coach and mentor team membersProficiency in data analysis and interpretationFluency in English and Bahasa Indonesia (written and spoken)

What's on Offer

Work in an international and diverse settingAttractive remuneration package Dynamic working culture