rtfm

This role involves coordinating with agents and other teams in a contact center environment, monitoring call traffic metrics such as SLA and AHT, and analyzing real-time data from reporting tools.Key responsibilitiesCoordinate with agents or other teams using strong communication and leadership skillsUnderstand inbound call traffic flow and contact center...

Operational Performance & Governance Lead Role Purpose The Operational Performance & Governance Lead is responsible for maintaining the overall health and stability of day-to-day operations through proactive monitoring, risk identification, and cross-functional coordination. Acting as the operational control tower for the business, this role provides...

Overview As a team leader, your main task will be leading a team of customer service agents for an international project, handling customer issues and inquiries from multi-LOB such as e-mails, chats, and also calls. Your goal is to support and guide your team in delivering exceptional customer service experience and maintain the customer...

Overview As a team leader, your main task will be leading a team of customer service agents for an international online transport project, handling customer issues and inquiries from multi-LOB such as e-mails, chats, and also calls. Your goal is to support and guide your team in delivering exceptional customer service experience and maintain the...