Telco L1/L2 Engineers

2 days ago

Tangerang, Banten, Indonesia AMK Technology Sdn Bhd Penuh waktu

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Hiring: Telco L1/L2 Support Engineers (2 Openings) | Jakarta (Onsite) | 1-Year Contract 📍

Location:
Jakarta (Onsite) 📅 Employment: 1-Year Contract We are hiring for 2 Telco Support Engineers openings – L1 and L2 – to support applications in the Indonesian telecom environment. 𝐎𝐩𝐞𝐧𝐢𝐧𝐠 𝟏 – 𝐓𝐞𝐥𝐜𝐨 𝐋𝟏 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 What You Bring: ✅ 2–4 years application development, platform operations, or production support experience ✅ Indonesia Telco Stack knowledge for Level 1 Support ✅ Junior-level production support – incident, problem, and change management ✅ Troubleshooting, documentation, and stakeholder communication ✅ IT service management practices ✅ Bachelor's degree in CS, IT, Engineering, or equivalent ✅ Relevant vendor or cloud certification – preferred

What You'll Do
📌 Receive, classify, and prioritize incidents and service requests 📌 Execute documented checks and first-line recovery procedures 📌 Escalate with complete diagnostics and track resolution against SLA 📌 Maintain ticket quality, user communication, and shift handover 𝐎𝐩𝐞𝐧𝐢𝐧𝐠 𝟐 – 𝐓𝐞𝐥𝐜𝐨 𝐋𝟐 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 What You Bring: ✅ 2–4 years application development, platform operations, or production support experience ✅ Indonesia Telco Stack knowledge for Level 2 Support ✅ Junior-level production support – incident, problem, and change management ✅ Troubleshooting, documentation, and stakeholder communication ✅ IT service management practices ✅ Bachelor's degree in CS, IT, Engineering, or equivalent ✅ Relevant vendor or cloud certification – preferred

What You'll Do
📌 Investigate escalated incidents using logs, traces, and system data 📌 Perform root-cause analysis and implement approved fixes or workarounds 📌 Coordinate with L1, engineering, and vendors against service targets 📌 Maintain known-error records, runbooks, and problem actions Only shortlisted candidates will be contacted.

Telco L1/L2 Engineers

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