Account & Customer Success Officer
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• Pendidikan minimal S1 di bidang Manajemen, Komunikasi, Bisnis, atau bidang terkait.
• Berpengalaman minimal 1-2 tahun di bidang sales, account management, atau customer relations (fresh graduate dengan kemampuan komunikasi yang baik dipersilakan melamar).
• Memiliki kemampuan komunikasi, presentasi, dan negosiasi yang baik.
• Berorientasi pada target, proaktif, dan memiliki kemampuan membangun relasi.
• Mampu mengoperasikan Google Suite dan memahami penggunaan CRM menjadi nilai tambah.
• Bersedia melakukan kunjungan ke klien dan memiliki kendaraan pribadi (jika diperlukan). Deskripsi Pekerjaan
• Mengidentifikasi dan menjaring calon klien melalui riset pasar, referensi, dan jaringan, serta mempresentasikan layanan Pengelolaan Limbah (RWM) beserta manfaatnya.
• Menegosiasikan harga, perjanjian layanan, dan ketentuan kontrak, serta memastikan penutupan kesepakatan berjalan akurat dan tepat waktu.
• Mencapai atau melampaui target penjualan dengan mengubah prospek menjadi klien aktif.
• Menjadi titik kontak utama klien dan menjaga hubungan jangka panjang dengan memahami kebutuhan pengelolaan limbah mereka.
• Memastikan layanan pengumpulan, pengolahan, dan pelaporan limbah sesuai harapan klien, termasuk menyusun laporan perjalanan limbah bulanan yang memuat karakteristik, volume, dan komposisi limbah.
• Menangani pertanyaan dan keluhan klien dengan cepat bersama tim operasional (logistik dan pengolahan), serta menjalankan strategi untuk meningkatkan kepuasan dan retensi klien.
• Mengidentifikasi peluang upselling layanan tambahan, serta mencatat seluruh aktivitas penjualan dan klien secara akurat dalam sistem CRM.
• Melakukan pekerjaan administrasi operasional site.
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