Product Tour

1 day ago

Special capital Region of Jakarta, Java, Indonesia PT Dwidaya World Wide Penuh waktu

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Company Description PT Dwidaya World Wide, operating under the Dwidayatour brand, is recognized as one of the largest and most trusted travel agencies in Indonesia. Established in 1967, the company has built a strong national presence with more than 90 branches across major cities in Indonesia. Dwidayatour consistently earns prestigious awards, including “Top Travel Agent” from leading global airlines such as Singapore Airlines, Cathay Pacific, Qatar Airways, KLM Royal Dutch, Garuda Indonesia, Eva Air, and Lufthansa German Airlines. The company focuses on delivering reliable, high-quality travel services and memorable travel experiences for a broad range of customers. Team members join a well-established organization that values service excellence and long-term customer relationships. Role Description This is a full-time, on-site Product Tour role based in Jakarta. The role involves understanding and promoting tour products, including destinations, itineraries, pricing, and special packages, and clearly communicating these to prospective and existing customers. Daily tasks include responding to customer inquiries, providing detailed product information, preparing proposals or quotations, and supporting sales activities to achieve booking and revenue targets. The Product Tour specialist collaborates closely with sales, customer service, and operations teams to ensure accurate tour information, smooth booking processes, and high customer satisfaction. The role also includes monitoring market trends, collecting customer feedback, and providing input on product improvements or new tour offerings. Qualifications
• Candidates should possess strong product knowledge and experience as Product Specialists, particularly in travel or tour-related services.
• Candidates should possess solid Analytical Skills to compare tour options, assess market trends, and interpret customer needs and feedback.
• Candidates should possess excellent Communication skills, including clear verbal and written communication, and the ability to explain complex tour details in a simple, engaging way.
• Candidates should possess strong Customer Service skills to handle inquiries, resolve issues, and maintain positive customer relationships.
• Candidates should possess Sales skills to support tour promotion, convert leads into bookings, and work toward sales targets.
• Relevant experience in the travel or hospitality industry is highly beneficial.
• Ability to work collaboratively in an on-site team environment in Jakarta and manage multiple customer requests efficiently.
• Proficiency with office and booking software; familiarity with airline and tour reservation systems is a plus.
• Minimum of a diploma or bachelor’s degree in Tourism, Hospitality, Business, or a related field is preferred.

Product Tour

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Product Tour

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