Deputy Area Manager Store

Job Description
Providing Services to Customers
• Providing good service and friendliness to customer, act hospitality and give greetings.
• Knowing and understanding of product knowledge to provide excellent customer service
• Serving customers give quick response like simple greeting, and provide solutions / problem solving about the product if the Customer has difficulty or ask questions
• Offering add on products to customers to increase sales
• Keep updating with the latest promotion & campaign from HQ, and communicate accordingly to customers Commercial Control
• Controlling store sales achievement (both furniture & accesories)
• Arrange aging goods, slow and fast moving goods to maximize sales
• Ensuring and checking merchandise quantity / inventory as target
• Providing general weekly sales & product analysis based on guidelines
• Communicating merchandise condition to Area Manager & Merchandising Team
• Suggesting creative idea or promotion program as market condition to increase sales
• Proposing strategy add on products to customers to increase sales in the store Store Operational Control
• Controlling and ensuring operational in store by District run smoothly as regulation
• Checking each store by District of readiness of store opening and closing base on store check list everyday
• Providing the best solution for the customer problems/complaint which coming up.
• Controlling promo and campaign execution for all categories in the store
• Analyzing & evaluating merchandise replenishment in all store area (shopfloor & stock room) as per standard, in order to create maximum sales service opportunity
• Ensuring & controlling overall store team in arranging & display position merchandise from the delivery
• Regularly checking & controlling store repair & maintenance needed, and follow up accordingly to the respective person in charge
• Controlling store by District and merchandise cleanliness & tidiness based on operational standard (including checking Cleaning Service work result)
• Regularly execute stock opname via system on monthly basis
• Executing SOP from Loss Prevention (e.g : installing sensor matic on merchandise, checking passages, etc.)
• Preparing the items to be returned / transferred and handed over to the store expedition Store Display Control (VM & Viscom)
• Ensuring & controlling overall store team in arranging & displaying merchandise based on VM & Merchandising guidelines at the store, in order to attract more customers to buy
• Keep updating with the latest VM display
• Ensuring the merchandise displayed are all updated with the latest price
• Monitoring the receiving and returning goods process, also checking the physic of goods and its documentation.
• Executing estimation stock monthly and routine stock opname.
• Organizing the warehouse neatly in order to reduce the loss number Team Management & Development
• Communicating the target and new commitment as routine to subordinate
• Arranging manpower in daily and monthly basis (Daily Plan & Shift Roster)
• Observing & supervising day-to-day activitiy of each team members and their potentials
• Directing, coaching, and training the subordinate skill and knowledge & attitude
• Solving manpower issues for the problem with the team members
• Controlling new joiner to pass post test and UON Qualification
• Bachelor’s Degree (S1) or Diploma IV (D4) in any related field
• Minimum 3 years of experience as a Store Manager, or at least 2 years as a Retail Operations Manager / Store Operations Manager
• Proven experience in leading and developing teams within the retail industry (retail furniture experience is a plus)
• Strong experience in managing end-to-end store operations
• Solid capability in planning and executing strategies to achieve sales targets and develop team performance