Forward Deployed Engineer

1 week ago
South Jakarta, Java, Indonesia WIZ.AI Penuh waktu
Responsibilities
• Support pre-sales activities, including customer discovery, solution discussions, demos, workshops, and PoCs
• Work with enterprise customers to understand business cases, operational workflows, and AI Voice Agent deployment opportunities
• Follow WIZ.
AI’s deployment methodology to support requirement clarification, solution configuration, integration coordination, UAT, go-live readiness, and post-launch optimization
• Support integration with enterprise systems such as CRM, CCaaS, APIs, webhooks, knowledge bases, and telephony platforms
• Analyze operational data, user feedback, and business metrics to continuously optimize AI Voice Agent performance and deployment effectiveness
• Coordinate deployment activities across customers, sales teams, product teams, engineering teams, and external partners
• Troubleshoot deployment and operational issues during UAT and production rollout phases
• Collect customer feedback and operational insights to improve product capabilities and deployment methodologies
• Support local projects across Indonesia when required Qualifications
• Strong AI-native mindset with high openness toward emerging AI technologies
• Actively uses LLM and AI tools in daily work or personal workflows with practical depth and frequency
• Comfortable learning new tools, technologies, and business domains rapidly using AI-assisted approaches
• Strong engineering thinking and product thinking
• Familiar with APIs, JSON, webhooks, SaaS deployment, and enterprise integration concepts
• Able to read API documentation, test APIs, configure systems, and debug basic integration issues
• Able to use AI-assisted development tools to build lightweight prototypes, scripts, workflow automations, API demos, or internal tools.
• Comfortable turning business requirements into practical solution workflows and deployment plans.
• Strong ownership, execution capability, and problem-solving mindset. Onsite working 88 Kasablanka, South Jakarta

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