Sales and Admissions Associate REMOTE

Job Title: Sales and Admissions Associate Location Manila/Jakarta/Bangkok Employment Type Full-time | Individual contributor (no direct reports) Department Sales & Marketing Reports to Sales & Marketing Manager Working Arrangements Remote About OWN Academy OWN Academy broadens horizons for young people through immersive, real-world learning. We help them understand themselves, discover new perspectives, and explore who they can become and the difference they can make. We bring learning beyond the classroom by connecting young people with professionals, industries, and real-world challenges. These experiences build curiosity, judgement, confidence, and transferable skills—helping young people navigate a changing world and shape what comes next. See More. Become More. The Role We are looking for a commercially minded, highly organised Sales and Admissions Associate to help more families and young people access OWN Academy’s experiential learning programs. Reporting to the Sales & Marketing Manager, you will manage assigned family enquiries from initial consultation through enrolment, helping parents understand our programs and identify experiences suited to their child’s interests and needs. You will also develop and manage assigned channel partnerships with schools, education consultants, parent communities, and other relevant organisations. You will be accountable for timely follow-up, accurate CRM records, and progress towards agreed revenue, enrolment, and partnership targets. You will own the commercial and admissions journey, while the Programs team owns program preparation, operational communications, educational quality, and delivery. Clear handoffs between these teams are essential.

Key Responsibilities
1. Family Engagement, Consultation and Admissions
• Serve as a welcoming, responsive first point of contact for prospective families and existing families considering further programs.
• Lead consultative conversations to understand each young person’s interests, aspirations, and relevant learning needs, and recommend suitable OWN Academy programs.
• Clearly explain program offerings, the learning approach, fees, enrolment requirements, and next steps, using approved information.
• Manage the admissions journey from initial enquiry through consultation, follow-up, and enrolment, maintaining clear next actions and timely communication.
• Coordinate required enrolment information and documentation, and confirm payment status with the appropriate colleague or system before handoff.
• Maintain commercial relationships after enrolment, supporting repeat participation and referrals while directing delivery-related questions to the Programs team. 2. Channel Partnerships and Business Development
• Identify and qualify prospective channel partners whose audiences and values align with OWN Academy’s programs.
• Develop relationships with schools, education consultants, parent communities, and other relevant organisations to generate qualified enquiries, referrals, and enrolments.
• Present OWN Academy’s programs and approved partnership opportunities, tailoring communications to each partner’s needs.
• Manage assigned partnership opportunities from initial outreach through activation and ongoing relationship management.
• Coordinate referral initiatives and promotional activities with Marketing and Programs, providing partners with approved information and materials.
• Track partner activity, referral quality, conversion, and partner-generated revenue, and recommend ways to improve results.
• Refer proposed commercial terms, discounts, referral fees, or nonstandard commitments to the Sales & Marketing Manager for approval. 3. Customer Experience and Relationship Management
• Own the quality and consistency of the customer experience across assigned sales, admissions, and commercial partner interactions.
• Provide timely, thoughtful, and personalised responses in line with agreed response-time standards.
• Monitor outstanding enquiries, follow-ups, and concerns, resolving matters within the role’s authority and escalating others promptly.
• Gather customer and partner feedback, identify recurring issues, and recommend practical improvements to the sales and admissions journey.
• Ensure complete and timely handoffs to Programs Coordinator, including enrolment status, payment status where relevant, agreed commitments, required documentation, relevant participant needs, and unresolved questions. 4. CRM Management and Customer Intelligence
• Own the accuracy, completeness, and quality of family and partner information in OWN Academy’s CRM.
• Record meaningful interactions, inquiries, consultation notes, conversations, follow-ups, and agreed next steps promptly and consistently.
• Capture useful context, including a child’s interests and learning preferences, parent expectations and concerns, program history, aspirations, and relevant relationship details.
• Maintain clear and useful profiles for families and partners so that OWN Academy can understand and continue each relationship seamlessly.
• Ensure every active lead and partnership has a clear status, next action, and follow-up timeline.
• Maintain visibility across the customer journey, from first inquiry through enrolment, repeat participation, and ongoing engagement.
• Use CRM information to report on inquiries, conversion, customer engagement, response times, and pipeline health.
• Identify opportunities to improve CRM processes and use automation or AI tools while preserving the personal nature of OWN Academy’s relationships. Relevant customer and partner information must be recorded in approved shared systems, rather than retained only in individual inboxes or personal notes. Records should be factual, proportionate, and limited to information needed for the role, enabling colleagues to provide consistent service. 5. Sales Performance and Commercial Growth
• Manage assigned family and partnership pipelines against agreed revenue, enrolment, and partner-generated business targets.
• Prioritise opportunities and follow-up activity to support conversion, repeat enrolments, and referrals.
• Monitor pipeline stages, conversion rates, referral sources, and reasons opportunities do not progress.
• Provide regular, accurate pipeline and performance updates to the Sales & Marketing Manager.
• Identify sales bottlenecks and recommend practical improvements, working with Marketing and Programs where needed. What We Are Looking For Essential Experience and Skills
• Relevant experience in consultative sales, admissions, business development, or a commercially focused client-facing role—typically around 3–5 years, with equivalent experience and demonstrated capability considered.
• Experience managing a sales pipeline and working towards revenue or conversion targets.
• Strong consultation, relationship-building, and follow-up skills.
• Experience using a CRM or customer database, with accurate and consistent record-keeping.
• Ability to organise competing priorities and work independently in a remote team.
• Strong digital working skills and clear written and verbal communication.
• Professional proficiency in written and spoken English. Desirable Experience and Skills
• Experience in education, enrichment, experiential learning, hospitality, premium services, or another family-facing business.
• Experience developing referral or channel partnerships.
• Cantonese and/or Mandarin proficiency. Personal Attributes
• Warm, attentive, and empathetic, with a genuine commitment to understanding families and partners.
• Consultative and commercially minded, able to guide decisions confidently without applying inappropriate pressure.
• Organised and dependable, with consistent follow-through.
• Proactive and resourceful, with sound judgement about when to act independently and when to seek approval.
• Genuinely interested in learning, youth development, and experiences beyond the classroom. What Success Looks Like By the end of the initial onboarding period: You understand OWN Academy’s programs, customer groups, sales and admissions processes, CRM systems, commercial approval limits, and handoff procedures. Within the first three months: You can manage assigned family enquiries and partnership opportunities with appropriate support, conduct effective consultations, maintain accurate CRM records, and follow up reliably. You are building an active pipeline and progressing towards agreed ramp-up targets. Within six to twelve months:
• Agreed revenue, enrolment, and partner-generated business targets are met.
• Family enquiries and partnership opportunities progress through a well-managed pipeline, with clear next actions and reliable reporting.
• Consultations and follow-up support suitable program choices and conversion in line with agreed expectations.
• Customer response and follow-up standards are met consistently.
• CRM records and handoffs to Programs are complete, accurate, and timely.
• Family and partner relationships support repeat enrolments, referrals, and ongoing engagement.
• Customer feedback and sales insights inform practical improvements to the sales and admissions process. How We Work OWN Academy is a growing, entrepreneurial team. We value ownership, initiative, thoughtful execution, curiosity, and collaboration. This is a hands-on individual-contributor role with no direct reports. You will work independently within agreed priorities and approval limits, with support from the Sales & Marketing Manager and close collaboration with Marketing and Programs. You will own assigned commercial relationships and the sales and admissions journey. The Programs team owns program preparation, operational communications, educational quality, and on-the-ground delivery. Both teams share responsibility for clear handoffs and a consistent customer experience. Join OWN Academy to help young people see more of the world and understand their place within it.