Live Streaming Operation

2 weeks ago
North Jakarta, Java, Indonesia Jet Commerce Penuh waktu
Jet Commerce is a leading e-commerce ecosystem service company in emerging market countries in the Southeast Asia regions and Brazil. Providing all in services for brands to win emerging e-commerce markets. Jet Commerce assists brands and local sellers in growing their e-commerce businesses by providing end-to-end e-commerce solutions that prioritize the customer experience. In addition, Jet Commerce offers a variety of other services through its various business units, including Omnichannel System, Live Commerce, Warehousing and Fulfillment Service. Jet Commerce currently operates in six Asian countries: Indonesia, Thailand, the Philippines, Vietnam, China, Malaysia, and many more to come. Position: Live Streaming Operation Specialist (Mandarin Speaker) What You Will Do
• Handling live streaming operations across TikTok and Shopee
• Ensure product selection, cart management, promo settings, and stock availability are accurate and aligned with campaign objectives.
• Maintain and manage studio assets, including conducting routine equipment checks and adjustments before live sessions.
• Conduct regular stock opname and coordination with stakeholders to track and reconcile inventory used in live commerce.
• Brief and assist hosts, monitor live interactions, and provide real-time support to boost session engagement.
• Identify frequently asked questions and operational issues, compiling insights to share with key accounts for improvement.
• Maintain and analyze operational data, track performance, and support reporting needs. What You Will Need
• Bachelor’s degree in Communication, Business, Economics, or related fields.
• Minimum 3 year of experience in live streaming operations, preferably with experience leading a team or project.
• Fluent in Mandarin
• Fluent in English will be advantages
• Strong asset management skills and experience in coordinating stock opname with stakeholders.
• Excellent attention to detail and highly data-driven in daily operations.
• Advanced proficiency in Google Sheets and Microsoft Excel for managing data and creating reports.
• Strong communication and problem solving skills.
• Willing to work in shifting schedules, including weekends or public holidays as needed.

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