Client Success Partner

Are you ready to trade your job for a journey? Become a FlyMate Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage
- the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease
- no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you Who We Are Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Summary*
* As a Client Success Partner at Flywire Corporation, you will be responsible for building and maintaining strong relationships with our key clients, ensuring their satisfaction, and maximizing the value they derive from our solutions. You will act as a trusted advisor, proactively identifying their needs and collaborating internally to deliver exceptional service and support. Job Responsibilities*
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• Develop and maintain strong, long-lasting client relationships, serving as the primary point of contact and trusted advisor.
• Understand client business objectives and challenges, identifying opportunities to leverage Flywire solutions for their success.
• Proactively monitor client health, usage, and satisfaction, implementing strategies to mitigate risks and capitalize on growth opportunities.
• Conduct regular business reviews with clients, presenting performance insights, discussing strategic initiatives, and gathering feedback.
• Collaborate cross-functionally with sales, product, implementation, and support teams to ensure seamless client onboarding, issue resolution, and ongoing support.
• Drive client retention and expansion by identifying upsell and cross-sell opportunities for Flywire products and services.
• Educate clients on new product features and best practices to maximize their utilization and return on investment.
• Act as an internal advocate for clients, channeling their feedback and requirements to relevant internal teams for product enhancements and service improvements.
• Maintain accurate and up-to-date client information within our CRM system. Job Qualifications*
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• Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
• 3-5 years of experience in client success, account management, or a similar client-facing role, preferably within the FinTech or B2B SaaS industry.
• Proven ability to build and maintain strong client relationships and drive client satisfaction.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly and concisely.
• Strong analytical and problem-solving skills, with the ability to identify client needs and propose effective solutions.
• Demonstrated ability to manage multiple priorities and projects effectively in a fast-paced environment.
• Proficiency in CRM software (e.g., Salesforce) and Google Suite.
• A proactive, results-oriented, and client-centric mindset.
• Ability to travel occasionally to client sites as required.

What We Offer
Competitive compensation Employee Stock Purchase Plan (ESPP) Competitive time off Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success
- every FlyMate makes an impact Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility) Submit today and get started We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.