Merchant Onboarding Specialist

2 days ago

Tangerang, Banten, Indonesia DANA Indonesia Penuh waktu


About the role
Merchant Onboarding Specialist serving as the key PIC for DANA's merchant onboarding from a business perspective. Ensuring all onboarding strategies are implemented properly and consistently across all merchant segments. You'll be working on:
• Act as the primary business PIC for all DANA merchant onboarding matters
• Ensure consistent implementation of onboarding strategies, policies, and SOPs across all merchant categories
• To align business needs by bridging communication between Merchant Strategy, OS Merchant Onboarding and across organization
• Identify gaps between strategy and execution, escalate issues, and drive corrective actions
• Support process improvement initiatives and SOP updates based on operational findings

Qualifications:
• Act as the primary business PIC for all DANA merchant onboarding matters
• Ensure consistent implementation of onboarding strategies, policies, and SOPs across all merchant categories
• To align business needs by bridging communication between Merchant Strategy, OS Merchant Onboarding and across organization
• Identify gaps between strategy and execution, escalate issues, and drive corrective actions
• Support process improvement initiatives and SOP updates based on operational findings
• Experience in fintech, payments, or e-commerce industry