Road Transport and Customs Clearance Manager

About the Job Join our dynamic team as a Road Transport and Customs Clearance Manager at DP World Logistics Indonesia. In this role, you will be responsible for managing trucking operations through third-party vendors and overseeing import and export customs clearance activities to ensure smooth and timely cargo movement. Your responsibilities include managing trucking vendors and customs clearance partners, monitoring daily operations, negotiating competitive rates, optimizing transportation and clearance costs, and ensuring regulatory compliance. You will also collaborate with internal stakeholders to support customer requirements, tenders, and business growth while maintaining DP World service standards. Key Accountabilities A. Road Transport & Vendor Management
• Identify, source, evaluate, and develop third-party trucking vendors to support daily operations, tenders, and new business opportunities.
• Establish and maintain strong relationships with trucking vendors and transportation service providers to ensure reliable service and sufficient vehicle availability.
• Manage trucking vendor selection, registration, onboarding, and qualification processes in accordance with company policies and requirements.
• Negotiate trucking rates, contracts, and commercial terms with vendors to ensure competitive pricing and cost efficiency.
• Manage and monitor vendor agreements, rate validity, contract renewals, and compliance with agreed terms and conditions.
• Monitor daily trucking movements and transportation activities to ensure timely pickup, delivery, and smooth cargo movement.
• Coordinate with Operations, Sales, and Commercial teams to fulfill trucking requirements for daily shipments, new projects, and customer tenders.
• Prepare and evaluate vendor quotations, cost comparisons, and transportation pricing to support business development activities.
• Ensure trucking capacity and vendor availability meet operational requirements, including container trucking, inland transportation, and domestic distribution.
• Monitor and evaluate trucking vendor performance based on service quality, on-time delivery, vehicle availability, cost competitiveness, and compliance with agreed service levels.
• Conduct regular vendor performance reviews and implement corrective actions to address service gaps and operational issues.
• Identify opportunities for cost reduction, vendor consolidation, and transportation process improvements. B. Customs Clearance Operations & Compliance
• Manage and oversee end-to-end customs clearance operations for import and export shipments, ensuring timely and accurate cargo clearance.
• Coordinate with customs brokers, PPJK partners, shipping lines, port authorities, and other relevant parties to ensure smooth customs clearance processes.
• Ensure all customs clearance documentation, including PIB, PEB, and other required shipping documents, is accurate, complete, and submitted on time.
• Monitor daily customs clearance activities and shipment status to prevent delays, additional costs, and operational disruptions.
• Ensure compliance with Indonesian customs regulations, import/export requirements, and applicable company policies and procedures.
• Identify and resolve customs clearance issues, including documentation discrepancies, customs inspections, and shipment delays.
• Monitor customs clearance costs, including duties, taxes, port charges, storage, and demurrage, to ensure cost efficiency.
• Maintain strong relationships with customs brokers, PPJK partners, and relevant authorities to support operational requirements.
• Keep updated on changes in customs regulations, procedures, and requirements that may impact import and export operations.
• Support Operations, Sales, and Commercial teams in providing customs clearance solutions, quotations, and operational requirements for new and existing customers. C. Operational Management & Reporting
• Coordinate with Operations and Finance teams to resolve vendor-related issues, invoice discrepancies, and payment concerns.
• Maintain accurate vendor databases, trucking rate lists, customs clearance records, contracts, and performance reports.
• Develop vendor management strategies to strengthen trucking and customs clearance services and support business growth.
• Lead and supervise the trucking and customs clearance team to achieve operational targets and service standards.
• Prepare regular reports on trucking movements, customs clearance performance, vendor performance, transportation costs, and cost-saving initiatives.
• Ensure all operational activities comply with DP World policies, safety standards, and applicable regulations.
• Perform any other ad-hoc duties as assigned Qualifications, Experience and Skills
• Minimum Bachelor's Degree (S1) in Logistics, Supply Chain Management, Transportation, Business Administration, International Trade, or a related field.
• Minimum 5–7 years of relevant working experience in trucking operations, customs clearance, freight forwarding, or logistics, including at least 2–3 years in a supervisory or managerial role.
• Must have hands-on experience in both trucking operations and import/export customs clearance processes.
• Must have direct working experience in a trucking company, freight forwarding company, or logistics service provider.
• Must have proven experience in sourcing, negotiating, and managing third-party trucking vendors and customs clearance partners.
• Must hold a valid PPJK License.
• Strong knowledge of Indonesian customs regulations, import/export procedures, PIB, PEB, and customs documentation requirements.
• Strong knowledge of trucking pricing, vendor negotiation, contract management, and transportation cost structures.
• Good understanding of container trucking, inland transportation, port operations, and domestic distribution.
• Proven experience in vendor sourcing, selection, evaluation, onboarding, and performance management.
• Strong network of trucking vendors, customs brokers, and PPJK partners across major ports and industrial areas in Indonesia would be highly preferred.
• Experience in supporting transportation and customs clearance tenders, preparing vendor quotations, and conducting cost comparisons.
• Familiarity with Indonesian customs systems, including CEISA, and relevant logistics systems.
• Good understanding of transportation regulations, customs compliance, and operational safety requirements.
• Strong negotiation, analytical, problem-solving, and decision-making skills.
Good leadership, communication, and stakeholder management skills.
• Ability to work independently in a dynamic and fast-paced operational environment.
• Proficient in Microsoft Excel and operational reporting.
• Familiarity with Transportation Management Systems (TMS) would be an advantage.
• Good command of English, both written and spoken. Note: The advertised job title is being used for Talent Attraction and job advertisement. Equal Employment Opportunity (EEO) DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies. About DP World DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimizing disruptions from the factory floor to the customer’s door. In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions
- to connect the region to the rest of the world. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE