IT Service Desk Analyst

2 weeks ago
Jakarta Selatan, DKI Jakarta, Indonesia PT Chandra Asri Pacific Tbk Penuh waktu
Job Requirements
- Bachelor's degree or Diploma in Information Technology, Communications, or related field.
- Minimum 2 years of IT service desk / help desk experience.
- Strong knowledge of ITIL incident, request, and knowledge processes; ITIL v4 Foundation preferred.
- Hands-on experience with at least one enterprise ticketing tool (ServiceNow, Jira Service Management, Freshservice) and a KMS platform.
- Strong customer-service, troubleshooting, and de-escalation skills.
- Strong communication in Bahasa Indonesia (primary user-facing language); working-level English sufficient for ticket handling, KB articles, and coordination with ЗP/regional teams.

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