Costumer Relation

2 weeks ago

Jakarta, Indonesia PT Mitra Utama Madani Full time

Persyaratan
- Bachelor degree from any diciplines
- Max 28 yo
- Have min 2 years experiences as support admin
- Strong in ms. Excel a highly advantage
- Service oriented personality
- Hand-on and a positive attitude
- Multitasking and fast response
- Good time management and have attention to details
- Good communication skills dan good in problem solving
- Highly responsible, punctual, honest, professional, able to work under pressure

Tanggung Jawab
- Fully responsible for costumer service; handle/reply costumer chat, calls, complain, and review
- Handle costumer appointments form any platform
- Handling after sales service
- Conduct refund, return, switch problematic product has been purchased
- Problem solver, know what to do, how to respond to customer complains
- Prepare costumer service report
- Comply with company policy

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