Reservation Admin with Excellent Written English

1 week ago


Denpasar, Indonesia PT. LMWS - Isla Indah Retreat Full time

_**We are seeking suitably qualified individuals (full-time) to join us as**:_

RETREAT ORGANIZER AND HOTEL RESERVATION ADMIN
- Requirements:_
- **Minimum 9/10 grammar in written English and 7/10 English spoken skill (if you have a TOEFL score please provide the proof)**
- Have min. 1 year of experience on the field
- Proficient in operating Ms. Office and the computer in general
- Preferably typing speed of minimum 45 WPM (words per minute) to ensure the admin will be able to reply a lot of inquiries in a timely manner
- Strong organizational skills and attention to detail as the admin will act as a retreat organizer
- Proven customer support experience or experience as a client service representative
- Customer oriented and able to adapt/response to different types of guests
- Ability to multi-task, prioritize, manage time effective
- Willing to move Nusa Lembongan - Bali (free shared dormitory is provided)
- Can join immediately
- Responsibilities:_
- To arrange the guests' itineraries for the retreat packages
- To follow up to the guests' inquiries
- To manage guests' database on the system
- To adapt to the guests' needs and to provide solutions for the complaining guests
- To provide guidance and support on all aspects to the guests
- To do basic admin works (office suplies keeping and and purchasing)
- To provide accurate and complete information about our retreat/hotel services, including rates, availability, and transport organization
- To coordinate with partners to ensure customer timely schedules
- To maintain a positive, empathetic and professional attitude towards guests at all times
- To resolve service problems by clarifying the guests' complaints
- To make a weekly/monthly report regarding the guests' reservation if needed
- Benefits:_
- Free shared dormitory for the employees
- BPJS Kesehatan dan Ketenagakerjaan after 2 months of working
- Bonus after the contract ends
- Service tax after 2 months of working
- Paid leaves after 1 year of working


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