Director, Account Management
2 weeks ago
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Account Management
Overview
This position offers the opportunity to manage all aspects of the MasterCard relationship with assigned customers.
The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.
**Responsibilities**:
- Responsible for all account management and business development activities for a key customer, including monitoring customer satisfaction with MasterCard’s support and solutions delivery.
- Understand the customer business strategies and design and execute tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the overall relationship and business agreements. Deliver against sales targets for MasterCard products/services, profitability and relationship metrics.
- Develop strong relationships between MasterCard and the customer across all operational functions (fraud, marketing, operations, acquiring, credit, debit and business analysis) and understand its organizational politics.
- Implement business solutions that improve revenue generation, enhance mutual profitability and relationship deepening.
- Leverage all MasterCard brand sponsorship properties and product management resources to deliver exceptional customer value.
- Responsible for all administrative and operational issues for the account including staff management and development, planning and budget/expense management.
**Requirements**:
- Account management skills and sales experience
- Payment industry experience and good knowledge of the Indonesian payments markets
- Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, credit, debit, acquiring and emerging technologies
- Must demonstrate strong influencing and negotiation skills.
- Demonstrate proven ability to develop and successfully implement, quantifiable business plans.
- Analytical skills from a product management/profitability perspective.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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