International Sales Executive

**Job Description Summary**
- Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and efficiently in a timely manner. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

**Building and Maintaining a Customer Base**
- Answer owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
- Follow up on referrals/leads from owners.
- Fulfil requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
- Contact owners to monitor satisfaction, make them aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
- Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
- Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance, and ensure timeliness of closings.

**Giving Sales Presentations**
- Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
- Establish trust with the prospective owner and Owners throughout the entire sales process to build ongoing rapport.
- Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussions and utilize the information to customize the sales presentation.
- Provide prospective owners and Owners a Sales Gallery, Property, and Model tour specific to their sales distribution site.
- Explain the features, advantages, and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners' and Owners current and future vacation needs.
- Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
- Practice and continue to develop and improve sales script and presentation.
- Ensure a clear understanding of finance options and present them as an approach to ownership.
- Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc.).
- Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance,
- repairs, and appraisals.
- Use, demonstrate, and/or coordinate virtual tour (e-Tour) software for guests.

**Conducting and Managing Business Transactions**
- Assure complete and accurate processing of documents pertaining to sales.
- Review details of contracts with prospective owners and Owners once they decide on a purchase.
- Work with Sales Management to minimize cancellations, provide comprehensive owner assurance, and ensure timeliness of closings.
- Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
- Complete the purchase summary worksheet at the end of each sale.
- Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade, and maximize all reload opportunities.

**Providing Service to Others**
- Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
- Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

**Policies and Procedures**
- Maintain