Operation Support Officer

2 weeks ago

Jakarta, Indonesia PT Forecastle Indonesia Full time

PT. Forecastle Indonesia, was founded in 2009 in Jakarta-Indonesia, with interest and activities encompassing as Shipping Agency, Project Management, Port Agency and Freight Management. We offer our clients a seamless portfolio of support services from the initial planning and budgetary phase to the final delivery. Forecastle also values its employee and has the best understanding in the business, translating into employee loyalty, stability and commitment to our client's needs.

**Qualifictions**:

- Speak English fluently is a must Good understanding in English, written and spoken
- Bachelor degree of any major, fresh graduate are welcome to apply, experienced in export import industry or administrative assistant with excellent communication skills is a plus
- Experienced in Google Workspace (Docs, Spreadsheet), Microsoft Office (Power Point, Word and Excel) and project management tools (Trello / Notion), familiarity with ERP system is a plus
- Good communication skills in Bahasa and English with cross department, stakeholders, principals and vendors
- Excellent admistration skills and abilty to create comprehensive and detail reports
- Attention to details, good time management and multitask, able to work with minimum supervison, dynamic person and team player, proactive, eager to explore and learn new things, and flexible to work outside working hours

**Job Descriptions**:

- Assist operation team in office and in port and ensure all operation activites run smoothly
- Manage important company documents and data, including manual and digital archiving.
- Create simple financial reports, accounting and tax reports, and other administrative documents and comprehensive reports.
- Supporting smooth operations in various divisions (export-import, port agency, liner agency) and ensure the completeness of operational documents.
- Communicate with clients/customers, vendors, principals, vendors and stakeholders regarding import-export services, operational, and problem solving.
- Handle customer inquiries and complaints promptly and professionally.
- Assist management in preparing agendas, schedules, and other personal administrative needs

Application Question(s):

- Do you willing to work outside of working hours, on the weekends, and public holidays?

**Language**:

- English (required)

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