International Sales Executive

**JOB SPECIFIC TASKS**

**Quality Control Process**

**Presenting Advice and Recommendations**
- Follow and adhere to the Consultative Process when presenting to owners and clients.
- Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the presentation.
- Provide prospective owners and Owners a Gallery, Property and Model tour specific to their distribution site.
- Explain the features of the product and advocate the appropriate amount of points taking into account the clients personal circumstances to ensure any recommendations are made in the best interests of the clients and Owners.
- Complete and close the contract process by ensuring all required/legal paperwork and documents are signed and notarized.
- Ensure clear understanding of finance options and present as an approach to ownership if appropriate to their personal circumstances.
- Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
- Answer Owner and client questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
- Use, demonstrate, and/or coordinate virtual tour (eTour) software for clients.

**Conducting and Managing Business Transactions**
- Assure complete and accurate processing of documents.
- Review details of contracts with prospective owners and Owners once they decide on purchase.
- Work with Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
- Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
- Complete purchase summary worksheet at end of each sale.
- Reach out to Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.

**Giving Presentations**
- Follow and adhere to the consultative Quality Control Advisor process when presenting to owners and guests.
- Establish trust with the prospective owner and Owners throughout the entire processes to build on-going rapport.
- Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the presentation.
- Provide prospective owners and Owners a gallery, property and model tour specific to their distribution site.
- Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
- Complete and close the Quality Control Advisor contract process by ensuring all required/legal paperwork and documents are signed and notarized.
- Practice and continue to develop and improve script and presentation.
- Ensure clear understanding of finance options and present as an approach to ownership.
- Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
- Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance,
- repairs, and appraisals.
- Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

**Building and Maintaining Customer Base**
- Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
- Follow up on referrals/leads from owners.
- Fulfil requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
- Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
- Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
- Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.

**Providing Service to Others**
- Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
- Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

**Policies and Procedures**
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.

**Other**
- Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
- Demonstrate total understanding of the culture and processes of the organization.
- Improve presentation approach through self-critique, pr