Spa Manager

5 days ago

Jakarta, Indonesia 25hours Hotels Full time

**Company Description** COME AS YOU ARE AND SHOW WHAT YOU CAN**

Towering over Jakarta’s prime SCBD district 8 Complex, 25hours Hotel The Oddbird is set to open soon as the first 25hours Hotel in Asia that offers a hybrid mix of both hotel accommodation and serviced apartments. Comprises with 210 hotel rooms and suites, also 135 fully furnished serviced apartments, each enjoying a generous amount of space and spectacular views of Jakarta’s skyline. The property also offers F&B outlets, meeting rooms, a ballroom, and a recreational facility that includes a 24-hour fitness center, an outdoor swimming pool, a steam room, a sauna, and whirlpools.

25hours Hotel The Oddbird is a place like no other, made for the others. A place where more is more, embracing the diversity, full of funky friction. An eden of opposites - a paradise of paradoxes. The oddbird of Jakarta.

The Spa Manager will be responsible for the following key duties:

- Develop budgets and short to long-range strategic planning for the operation of the spa.
- Establish and implement the spa's standard operating procedures and policies.
- Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives.
- Ensure cost-effective and efficient spa operations.
- Implement inventory control procedures to maintain adequate stock levels.
- Collaborate with the Marketing and Communications team on all aspects of spa promotions.
- Maintain comprehensive knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques.
- Recruit, train, and supervise spa staff to uphold high standards of customer service and treatment quality.
- Ensure compliance with health and safety regulations, as well as industry best practices for spa operations.
- Manage client relationships, address concerns, and implement strategies to enhance customer satisfaction and retention.
- Stay abreast of industry trends and innovations to continuously improve spa offerings and services.

**Qualifications**
- A minimum of 2 years of experience in a similar capacity within a luxury hospitality setting is required.
- Certification in massage therapy or aesthetics from a recognised institution is essential.
- Demonstrated strong leadership, interpersonal, and training skills are crucial.
- Proven ability to maintain efficiency and productivity in a dynamic environment.
- Proficiency in MS Excel, Word, and PowerPoint is necessary.
- Established track record of managing budgets and financial planning for spa operations.
- Superior customer service skills and the ability to address client concerns with tact and professionalism.
- Comprehensive understanding of spa treatments, products, and industry trends.
- Extensive experience in inventory management and stock control procedures.
- Demonstrated ability to develop and implement marketing strategies for spa services promotion.
- Meticulous attention to detail and unwavering commitment to maintaining high standards of cleanliness and hygiene.
- Thorough knowledge of health and safety regulations relevant to spa operations.
- Exceptional time management and organizational skills.
- Genuine passion for wellness and dedication to providing exceptional guest experiences.

**Additional Information**
In compliance with employment laws in Indonesia, this position is only open to Indonesians.

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