Rooms Admin

Summary
- Providing Documentation and Reporting Support
- Assists Director of Rooms managers in preparation and reviewing of contract.
- Assists managers in preparation of various reports and presentations.
- Assists with the design and preparation of statistical reports as needed.
- Attends, transcribes and distributes minutes, and participate in staff meetings, executive

committee meeting and department meetings as needed.
- Makes new files, maintains existing files.
- Maintains giveaway/donation files and assists in making reservations.
- Provides administrative support to manager/s and department.

Supporting Correspondence
- Composes, produces and signs correspondence on routine matters.
- Produces and distributes correspondence as required.
- Answers department phones.
- Acts as a receptionist for manager and, when necessary, other department members, providing

assistance to callers as required.
- Sorts and distributes mail.

Ensuring Exceptional Customer Service
- Providing services that are above and beyond for customer satisfaction and retention.
- Managing day-to-day operations, ensuring the quality, standards and meets the expectations of

the customers on a daily basis.
- Attends meetings and communicates with executive and peers as an effort to improve quality of

service.
Additional Responsibilities
- Ensures Rooms VIP amenity requests from are handled in timely manner.
- Signs for managers and release, with specific permission.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring

employee understanding of safety codes, monitoring processes and procedures related to safety.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Attends meetings to plan, organize, prioritize, coordinate and manage activities.
- Works with other people to gather the information necessary to manage projects, achieve goals,

and resolve problems.
- Informs and/or updates the executives and peers on relevant information in a timely manner