Digital Banking Telesales Manager

3 days ago

Jakarta, Indonesia PT Bank BTPN Tbk Full time

Manage tele sales productivity per day

Coaching, encourage and motivate tele sales especially for problematic agent

Review performance tele sales, tele agent every month for achievement and attitude

Responsible to check every problem or inquiries that related to tele sales program or tele agent.

Responsible to check random sampling voice recording checking, analyze selling skills for each agent and improve agent selling skills

Ensure 100% implementation for database security & clean desk policy for telesales

Ensure all proses that related with vendor management (User ID, Data Transfer, Database Security) are implemented based on PKS Vendor & SOP/Juknis

Monitoring call survey that conducted by CX squad according to researcher requirement

Generate daily, weekly, monthly reports for management to measure telemarketer performance.

Encourage and motivate telemarketers.

Analyze report of telemarketers performance for improving digital banking product.

Full responsibility of telemarketing target that has been set by product owner of digital banking product.
Bachelor/Masters degree from top university (either nationally or from overseas)

Minimum 2 years experienced in Telesales / Telemarketing

Having stong Product Knowledge, Telemarketing Knowledge.

Good in Data Management and Analysis

Strong in Leadership skill

Good in problem identification & problem solving

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