Driver Operations Associate

2 weeks ago

Jakarta, Indonesia lalamove Full time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

**What you’ll do**:
- Lead the drivers onboarding team consist of call ops agent and document verification team
- Working closely with Team Leader and QA team to improve agents quality and overall performance.
- Monitor and analyze drivers onboarding funnels and maintain high conversion rates on each funnel steps
- Assess, develop, and refine the whole onboarding process
- Working closely with regional team to fine tune the drivers onboarding process and policies
- Collaborate with Lead Generation and Marketing team to improve driver leads quality & quantity

**What we seek**:
- Positive, passionate, proactive, self-initiative and attentive to details
- Critical thinker and never ending improvement mindsets
- Good people management skills
- Data driven and numbers oriented person

**What you’ll need**:
- At least 2 years experience from operations background, preferably from a startup company.
- Strong analytical skills
- Experience in call center operations is a plus
- Ability to communicate, present and influence in a credible and effectively at all levels of the organization
- Ability to champion new processes from plan to close
- Strong verbal and written communication skills with fluent proficiency in written and spoken English
- Experience and familiar with spreadsheets, Microsoft Excel, and PowerPoint
- Lalamove respects your privacy and is committed to protecting your personal data.

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