Customer Service Coordinator

1 week ago

Bandung, Indonesia Torch.id Full time

Job Overview:
We are looking for a Customer Service Coordinator to join our growing team As a Customer Service Coordinator, you will play a vital role in providing exceptional customer service and ensuring smooth and efficient interactions between the brand and its customers on marketplace, webstore, and other channels.

Job Role:

- Order Management: Assist customers with order inquiries, processing orders, tracking shipments, and resolving any issues related to product delivery.
- Product Knowledge: Possess in-depth knowledge of the brand's fashion products, including sizing, styles, materials, and care instructions.
- Returns and Exchanges: Manage return and exchange requests, ensuring they are processed efficiently and in compliance with the brand's policies.
- Complaint Resolution: Address customer complaints and concerns, working to find satisfactory solutions and maintaining a positive brand image.
- Inventory and Stock Inquiries: Provide information on product availability, restocking dates, and stock levels to customers.
- Feedback Collection: Gather and document customer feedback, suggestions, and comments to relay to relevant teams for continuous improvement.
- Quality Assurance: Collaborate with quality control and inventory teams to address product quality issues and facilitate returns or replacements.
- Sales and Upselling: Recognize sales opportunities and employ upselling and cross-selling techniques to maximize sales and revenue.
- Communication and Coordination: Communicate effectively with other teams, including the e-commerce, inventory, and marketing departments, to ensure a seamless customer experience.
- Data Management: Maintain organized records of customer interactions and inquiries, using CRM software or similar tools.
- Training: Train and onboard customer service representatives and ensure that they follow best practices for customer interactions.
- Bachelor's degree in Business, Marketing, or a related field. Relevant certifications in customer service or retail management can be advantageous.
- Min. 2 years of experience in leading digital customer service team, particularly within the retail fashion industry, and had an experience in handling marketplace and webstore.
- Excellent communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- Product knowledge of the brand's fashion products and the ability to convey this knowledge to customers.
- Leadership skills.
- Problem-solving skills to address customer inquiries and complaints effectively.
- Attention to detail to manage orders, returns, and inventory-related inquiries accurately.
- Adaptability to work with various customer service software, CRMs, and communication channels.
- Multitasking abilities to manage multiple customer interactions and inquiries simultaneously.
- Sales and upselling skills to maximize revenue while providing exceptional customer service.
- Strong organizational skills to maintain detailed records of customer interactions and feedback.

  • Customer Service Internship

    4 days ago

    Bandung, Indonesia Evermos Full time

    Detail job desc: - Handling daily inquiries / complaint from new registered user - Helping new customers to understand the value of our product or service through onboarding process - Hit daily performance by response and resolution time - Coordinate with the Inbound Coordinator to collect and share hot leads for Everpro services - Coordinate with CRM &...

  • Customer Service

    1 week ago

    Bandung, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3/S1 any major With GPA 2,75 - Clear Articulation and good communication in Bahasa - Experience in customer service area and sales area - Typing skill with WPM 50 & Accuracy 90% - Sense Of Empathy - Energetic and agile - Min. Fresh graduate and max 2 years in the same position (entry level) - Attention to detail - Adaptive to...

  • Customer Service

    6 days ago

    Bandung, Indonesia Evlogia Apparel Full time

    Customer Service - Pengalaman menjadi customer service - Bersedia kerja lembur - Diutamakan perempuan - Bisa mengoperasikan MS Office Diutamakan yang lancar mengetik - Lulusan S1/D3 Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika...

  • Customer Service Supervisor

    5 days ago

    Bandung, West Java, Indonesia PT Satya Parahyangan Resort Full time 10,000,000 - 20,000,000 per year

    About the role We're looking for an exceptional Customer Service Supervisor to join our team at Bumi Pancasona Sports Club - PT Satya Parahyangan Resort in Bandung, West Java. In this contract position, you will be responsible for leading and mentoring our customer service team to deliver outstanding members and guests experiences.What you'll be doingManage...

  • Customer Service

    1 week ago

    Bandung, Indonesia Sinergi Performa Cipta Full time

    30912 Job Desc: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners - Support project from all verticals...

  • customer service

    7 days ago

    Bandung, West Java, Indonesia PT Borwita Citra Prima Full time

    Pendidikan minimal Diploma semua jurusanMemiliki pengalaman minimal 1 tahun sebagai Customer Service / Recepsionist Agent atau yang berhubungan dengan Call CentreMemiliki komunikasi yang baik, serta memiliki inisiatif terhadap perbaikanBerintegritas dan berorientasi memberikan layanan yang terbaik terhadap pelangganKemampuan teknikal: Microsoft Office

  • Customer Service Online

    8 hours ago

    Bandung, Indonesia Calysta Skin Care Full time

    PT. Calysta Prima Estetik sedang membuka kesempatan berkarir sebagai: Customer Service Online Kualifikasi: 1. Wanita maksimal 27 tahun 2. Pendidikan mínimal D3, lebih disukai dari jurusan komunikasi 3. Berpengalaman sebagai Customer Service 1 - 2 tahun 4. Teliti dan Komunikatif 5. Interest terhadap Skin Care Job deskripsi: - Menangani konsumen secara...

  • Customer Service Staff

    1 week ago

    Bandung, Indonesia PT. Kaya Mulia Anugrah (Gonegani) Full time

    Answering customer inquiries: providing accurate and comprehensive information about Gonegani products, services, and policies. - Resolving issues experienced by customers and ensuring they feel satisfied by delivering a positive shopping experience. - Providing information on delivery status and assisting customers if any issues arise. - Offering product...

  • Customer Service

    7 days ago

    Bandung, West Java, Indonesia PT Asuransi Raksa Pratikara Full time 2,000,000 - 5,000,000 per year

    Kualifikasi:​Lulusan SMA diutamakanBerpenampilan rapiMemiliki kemampuan analisis dan komunikasi yang baik.Memiliki attitude yang baikDapat mengoperasikan komputerDeskripsi Pekerjaan :Menangani komplain dan klaim dari nasabah.Memberikan pelayanan terhadap nasabah secara professional baik melalui telpon atau bertatap muka langsung.Penghubung antara nasabah...

  • Customer Service Support

    1 week ago

    Bandung, Indonesia Sinergi Performa Cipta Full time

    Job Description: - Educate consumers and partners on products, promotional campaigns, as well as troubleshooting when they have difficulties. - To resolve consumers and partners problems quickly and effectively with empathy and care. - Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information,...