Supervisor Contact Center

15 hours ago

Yogyakarta, Indonesia Convergence Full time

**About the role**:
The responsibilities of the operations supervisor include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties.

**What You Will Do**:
a) Motivating and provide ongoing supervision, training and support of team
b) Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
c) Assigning work to employees. Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
d) Research methods to improve operations and reduce costs
e) Reporting and making recommendations to high-level management
f) Monitor and report on department performance
g) Provide administrative support (e.g. updating inventory)
h) Ensure compliance with company policies and regulation

**What You Will Need**:
a) Previous experience as an operations supervisor or similar role
b) Hands-on experience implementing operational processes
c) Knowledge of operational principles and policies
d) Strong project management, administrative management, and organizational skills.
e) Excellent leadership and decision-making skills.
f) Great communication and interpersonal skills.

**g) Proficiency in Microsoft Office and Google Products**: Word, Excel, GSheet, Outlook, PowerPoint, GSlide

**About the team**:
Our Operational Call Center team provides an exceptional experience for customers. We invest in the best employees, the best technologies, and the best training techniques that help partners establish a customer

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