Food and Beverage Coordinator

JLL supports the Whole You, personally and professionally.
Job Responsibilities
Execute F&B services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
Responsible for the management of catering satisfaction, including regular satisfaction surveys and optimization of food service operations
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to food and beverage services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
Financial management of F&B services, including budget management and expense tracking
Purchase and manage F&B supplies and vendor management
Manage and plan events, including but not limited to tech talks, team off-site/team building and any other client/user request
Proactive support to collect feedback from business team members regularly and take actions accordingly
Have knowledge of Food Safety guidelines, banquets/catering setup along with coffee breaks
The ability to identify, assess, manage and correct risks as needed
Management of work order ticketing system in managing ticketing system
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
General administrative work as reasonable requested
Ensuring Exceptional Service
Assists with third party vendor relationships and service partners to provide optimal service delivery
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
Builds meaningful lasting relationships with Client employees and guests
Visibly engaged and well known in the workplace
Receives and responds to all requests or issues in an appropriate and timely manner
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
Assistance and flexibility with Client events as needed to ensure flawless delivery
Perform additional job duties, as requested

**Qualifications**:
Bachelor’s degree or equivalent
2+ years minimum prior relevant experience in operations
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently - strong prioritization and time management skills
Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.