Customer Service Live Chat

**General Overview of the job**: - Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner - Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor - Perform ad-hoc...

Kualifikasi: - Pria/Wanita - D3/Sederajat - Memiliki kemampuan komunikasi yang baik via chat atau call (bahasa indonesia yang benar) - Pengalaman sebagai call center dan sejenisnya lebih diutamakan (fresh graduate dipersilahkan melamar) - Dapat bekerja shifting - Dapat berbahasa inggris (Pasif) - Dapat mengoperasikan desktop/laptop dengan baik - Terbiasa...

Have a minimum D3/ S1 - Experience as a customer support live chat min 1 year - willing to work shifting - Strong customer care skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize and manage time effectively -...

**Jobdesk**: ** 1. Menangani pertanyaan & keluhan Customer melalui saluran Omni Channel (chat) maupun Inbound Call (voice). 2. Menjalankan fungsi & tanggung jawabnya sebagai Customer Care Supporting **Kualifikasi**: 1. Pria/Wanita 2. Maks. 30 tahun 3. Pendidikan Min. D3 4. Wajib memiliki pengalaman sebagai Customer Care/Customer Service mínimal 1 tahun 5....

Minimum Bachelor Degree all major - Have a mínimal 1-year experience as customer service, live chat agent or call center or mínimal 6 months - Fluent in English writing and reading - Focus and understand users' needs. - Excellent written and verbal communication skills and decision making skills - Able to work on 24 hours shifting schedule **Job Type**:...

**Responsibilities** **1.**Handle customer inquiries and communications across multiple platforms (WhatsApp, Instagram, Live Chat, Shopee, Tokopedia, Lazada, TikTok Shop, etc). 2. Collect and report daily customer issues. 3. Support CS and CRM-related activities, including maintaining good relationships with customers. **Requirements**: **1. Fluent in...

Melayani pelanggan melalui live chat dengan cepat, ramah, dan sesuai SOP.Menangani beberapa chat sekaligus dengan akurat.Mendokumentasikan percakapan pelanggan di sistem CRM.Memberikan informasi produk/layanan, menyelesaikan kendala, serta melakukan eskalasi bila diperlukan.Menjaga standar SLA response time sesuai KPI.

Job Description:We are seeking a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer...

Minimum Bachelor Degree all major - Have a mínimal 1-year experience as Team leader, live chat - Fluent in English writing, reading and speaking - Focus and understand users' needs - Excellent written and verbal communication skills and decision making skills - Have a skill leadership **Job Type**: Contract Ability to commute/relocate: - Yogyakarta:...

What You'll Do:Chat with customers and solve their questions in marketplace with care.Handle basic technical issues (we provide scripts).Escalate important matters when needed.Hit performance goals (we'll help you get there)Be part of an International supportive and high-energy team Handling Live Chat Customer ServiceWhat We're Looking For:Minimum ...