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Field CTO

2 weeks ago

Jakarta, Indonesia Circles.Life Full time

**Location**: Indonesia

**Position Type**: Full-time

**About Us**:
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across 14 countries and 6 continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates two distinct businesses:

- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

**About Role**:
The Field CTO serves as a technical visionary and trusted advisor to telecom customers, focusing on enabling the successful sale and adoption of the Circles' software solutions. This role bridges the gap between the technical capabilities of the company's products and the business needs of telecom operators. The Field CTO collaborates with sales, product development, and customer success teams to drive solution-oriented conversations, shape product strategies, and ensure customer satisfaction.

**Key Responsibilities**
**Pre-Sales Leadership**
- Act as the technical authority during customer engagements to showcase the company's BSS software capabilities.
- Collaborate with sales teams to understand customer pain points and design tailored solutions that address their unique requirements.
- Deliver compelling product demonstrations, technical presentations, and proof-of-concept (PoC) deployments.
- Build and maintain strong relationships with CTOs, CIOs, and senior technical stakeholders at telecom operators.

**Solution Design and Architecture**
- Design end-to-end solutions that leverage the company's BSS software to meet telco-specific challenges such as billing, revenue management, customer experience, and service provisioning.
- Ensure proposed solutions align with customer infrastructure, regulatory requirements, and business goals.
- Act as a technical strategist, identifying and recommending complementary technologies and partnerships to enhance the solution.

**Industry Expertise and Thought Leadership**
- Stay up-to-date on telecommunications industry trends, regulatory changes, and emerging technologies like 5G, IoT, and cloud-native architectures.
- Advise customers on BSS transformation strategies to remain competitive in an evolving telecom landscape.
- Represent the company at industry events, webinars, and conferences, sharing thought leadership on best practices and future trends.

**Post-Sales Support and Advocacy**
- Work closely with implementation teams to ensure seamless deployment of BSS solutions and alignment with customer expectations.
- Act as an advocate for the customer internally, ensuring feedback is communicated to product management for continuous improvement.
- Provide escalation support for complex technical issues, ensuring timely resolution to maintain customer satisfaction.

**Internal Collaboration**
- Partner with product management to influence the development roadmap based on customer needs and market demand.
- Collaborate with marketing teams to create technical content such as white papers, case studies, and solution briefs.
- Mentor and train sales engineers and technical account managers to enhance their understanding of the company's BSS offerings.

**Qualifications**
**Technical Skills**
- Deep understanding of BSS software solutions, including billing, CRM, revenue management, and service delivery platforms.
- Strong knowledge of telecommunications networks and protocols (e.g., 5G, OSS/BSS integration, NFV, SDN).
- Proficiency in cloud computing platforms (AWS, Azure, Google Cloud) and containerization technologies (Kubernetes, Docker).
- Experience with APIs, microservices architecture, and integration with third-party systems.
- Soft Skills
- Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Strong problem-solving abilities and a customer-centr