Taskforce - Kalimantan

**About Amartha**

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

**About the Role**

The Taskforce role carries significant responsibility and autonomy, with the opportunity to drive improvements through initiatives and proposals. It plays a central role in both operations and the recovery process.

**Back-Up Operations Responsibilities**
- Conduct surveys, validate, and disburse funds to partners at the point of contact
- Perform daily closing activities at the point of contact
- Handle administrative activities at the assigned point as the Branch Manager (BM)
- Conduct visits and monitor the point team
- Ensure that disbursement targets and Outstanding PAR (Problematic Account Rate) are achieved

In carrying out these duties and responsibilities, the taskforce is authorized to take initiatives and may propose:

- Mapping of Majelis and Business Partners (BP)
- Fulfillment of Business Partner needs Other initiatives that support target achievement

**Recovery Process Responsibilities**
- Manage the portfolio by identifying issues and implementing action strategies for resolution
- Analyze issues at the point of contact
- Provide feedback to LPR (Loan Processing Reconciliation) and HMB (Head of Management Branch) to take corrective actions
- Provide guidance to ensure recovery targets are achieved (Flow rate and PAR improvement)

In carrying out these duties and responsibilities, the taskforce is authorized to take initiatives and may propose:

- Mapping of Majelis and Business Partners (BP)
- Proposals for BP fulfillment
- Other strategic initiatives to support recovery and performance goals

**Requirements**:

- Willing to be placed at any Amartha branch across Indonesia for 3-6 months
- At least 2 years of experience in the Grameen field or in another financial company
- Experienced in collections and handling problematic customers
- Knowledgeable in and able to implement business processes based on the Grameen model
- Willing to travel and be stationed anywhere in Indonesia
- At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth._
- We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions._