Laundry Manager

1 week ago

Batam, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**25006325
**Job Category**Housekeeping & Laundry
**Location**The Westin Nirup Island Resort & Spa, Harbour Bay Downtown, Jalan Duyung, Batam, Riau Islands, Indonesia, 29453
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Assists in hotel laundry daily operations and services. Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Assists in maintaining a safe and clean work environment.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 1 year experience in the laundry, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Assisting in Managing Department Operations and Budgets**
- Assisting in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Ensures consistent workflow to minimize peaks and valleys in production.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
- Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
- Works effectively with the Engineering department on Laundry equipment maintenance needs.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
- Operates all department equipment as necessary and reports malfunctions.
- Develops, maintains and uses effective back-up plans for breakdowns.
- Evaluates and implements new techniques, supplies and equipment.

**Providing and Ensuring Exceptional Customer Service**
- Providing services that are above and beyond for customer satisfaction and retention.
- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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