Head of Digital Innovation

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The Opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Head of Digital Innovation with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Indonesia Agency Digital Innovation will report to the Head of Agency Sales Operation Excellence and be part of Agency Leadership Team, to accelerate digital innovation specifically for Distribution in Manulife Indonesia. The objective is to ensure deliverable of key services to salespersons/agents and leaders to support selling process are properly identified, managed and assessed for continuous improvement.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- University Degree graduated.
- Insurance industry experience.
- At least 10 to 15 years of experience in Life insurance distribution function is required
- Good working knowledge of Digital innovation within a financial services organization, and the ability to navigate company risk policies and standards
- Strong interpersonal skills, including the ability to influence management at various levels of the organization.
- Strong organization and project management skills. Excellent customer focus and a commitment to quality while still meeting deadlines.
- Ability to effectively communicate ideas and recommendations orally and in writing, while considering the viewpoint of others.
- Sees the big picture, but also pays attention to details.
- Results oriented, with the ability to manage competing priorities and projects.
- Leadership skills in achieving department, project, and individual objectives.

**Nice to Haves**:

- Ability to build and manage relationships with the key internal stakeholders

**On the job you will**:
**Digital Innovation**
- To be Digital Customer Leader in the market
- Set up Strategic plan to accelerate digital initiatives for future business expansion and growth
- To drive Distribution digital Initiatives, to be in line with company strategy including measuring and reporting business KPIs progress
- Execution of digital initiatives to achieve business plan in terms of sales, NBV, Headcount and productive targets of the agency forces.

**Distribution Experience**
- Deliver excellent services of Manulife digital tools to distribution team both management and salespersons/leaders.
- Improving distribution experience for salespersons including customers
- Collaborate with distribution team to improve digital experience
- Collaborate with for Salespersons and Leaders to improve digital adoption

**High Performing Team**
- Significantly enhance the performance of the team and support functions through the consistent achievement of material improvements in efficiency, scalability and performance
- Ensure high levels of employee engagement are maintained as well as a strong focus on individual performance and development
- Encouraging others to embrace and lead change and continuous improvement
- Performance Assessment
- Ensure that results are measurable through establishing a baseline of performance and cost metrics, clear business cases and unarguable results as defined by improvements in appropriate KPIs and unit costings
- Perform deep dive analysis on the result of pending cases, claim process and other services to salespersons and leaders and coordinate with Agency Management team to develop actionable plan to improve the service quality.
- Drive a continuous quality improvement culture in the digital team

**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer