Explorer Staff

Ensure that guest concerns received at the Explorers Desk are settled according to Viking’s STAR Service Standards; receive and inventory lost and found items according to company policies and procedures; prepare the berthing list, guest list, cocktail invitations, gift orders and special orders from the ship’s management to guests.
- Process all guests at embarkation/registration according to the Viking’s relevant Standard Operating Procedures. This includes check-in, collecting passports and other documents.
- Assist the Pursers Department with guests' immigration formalities, when needed.
- Maintain a working cash float, collect payments and register credit cards, for processing. It is your responsibility to ensure that there are no shortages; assist guests with onboard accounts and any queries they may have.
- Assist with tour dispatch and execution; regularly escort guests on shore excursions to monitor the quality of tours and to ensure that a high standard of product and port knowledge is maintained.
- Undertake concierge duties such as booking restaurants, golf and other activities ashore.
- Ensure that there is sufficient printed materials for the guests at all times (Viking Daily, shore excursions booking forms, port maps, etc.).
- Facilitate and assist guests with onboard shore excursion bookings; handle private guest excursions.
- Coordinate all shore excursions including the audio equipment required for each excursion.
- Serve as a Viking Ambassador at all times, in accordance with Viking’s STAR Service Standards.
- Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.

Properly communicate and coordinate activities with other onboard departments to ensure guests satisfaction, in accordance with Viking’s STAR Service Standards.
- Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies.
- Manage service according to guest flow, embarkation & disembarkation and all onboard activities.
- Ensure a smooth disembarkation process, by providing assistance with online check-in, when needed, and transfer arrangements, if not arranged by Viking.
- Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
- Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
- Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
- Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
- Become knowledgeable about itinerary-related ports of call, shore excursions and all shipboard activities.
- Have strong motivation to achieve the company goals and objectives (quality and financial) for the Guest Services Department.
- Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
- Assist in other departments and/or perform additional duties, upon instruction from supervisors.
- A required minimum of one year plus experience in a luxury hotel operation in a Supervisor or Management role. Shipboard experience is preferred.
- Fluent in English and Japanese - must be able to address any kind of information in an adequate manner with excellent oral and written communication skills - the ability to speak an additional language is an advantage.
- Flexible, stress resistant, committed team player and exceptional work ethic is required; must demonstrate the ability to work independently.
- Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; must demonstrate excellent management and organizational skills; experience in cash handling and foreign currency exchange is required.
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.