Customer Service

5 days ago

Jakarta, Indonesia Bulten AB Full time

**General information**:
**Company description**:
At the end of August, Bulten completed the acquisition of Exim (Exim & Mfr Holdings Pte Ltd), a Singapore-based distributor of fasteners and other C parts. Exim established in 1982 in Singapore, Exim & Mfr Enterprise provides quality-assured fasteners, electro-mechanical components, sleevings / tubings, wires, wiring management accessories and C-parts to multinational manufacturers and equipment makers across diversified industries.

**Vacancy details**:
**Job title**:
Customer Service & Import Executive

**Description and tasks**:

- Collaborate with various departments to streamline order processing and handle administrative tasks efficiently.
- Monitor inventory levels including stock held at VMI (Vendor Managed Inventory) customer hub and process all orders meticulously, ensuring accuracy and promptness in execution.
- Maintain accurate records of sales transactions and customer interactions in the ERP system.
- Prioritize customer satisfaction by promptly managing inquiries, resolving issues, and ensuring order fulfilment including documentation meets or exceeds expectations in a professional manner.
- Coordinate import shipments with suppliers, freight forwarders, and customs agents.
- Prepare, verify, and manage import documentation (invoice, packing list, BL, COO, etc.) to ensure compliance with customs regulations.
- Track shipment schedules to ensure timely arrival and clearance of goods.
- Liaise with finance and warehouse teams for payment, duty, and receiving coordination.
- Monitor import costs and assist in identifying cost-saving opportunities.
- Maintain accurate import records and ensure compliance with company policies and import laws.
- Industry knowledge on C parts business
- Service Oriented
- Effective communication
- Initiative and responsibility

**Our Offer**:
**Vacancy location**:
**Company location**:
Indonesia, Jakarta

**Requester**:
**E-Mail**:
**Position start date**:
05/12/2025

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