Screening Trainer

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - SoloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Provide various types of training for new-hire and existing operation members based on needs, which includes on-boarding, good case practice sharing, and refresher
- Monitor the implementation and effectiveness of the training program (e.g. Q&A session)
- Responsible for the training administration and report
- Deliver the test and analyse the test result at the end of each training session
- Define and maintain documentation of the most current operational process to be used for training material
- Coordinate with respective support lead to ensure the accordance of all concern/agenda in every aspect
- Join briefing prior to training session and calibration session to improve the training material

**Requirements**:

- Bachelor’s degree and above from all majors
- Experience as a Trainer (optional) or experience in Quality Assurance, Knowledge Management, Manpower Management, or similar positions
- Excellent communication skills and interpersonal abilities
- Analytical mindset with excellent organisational skills
- Strong knowledge in working policies, procedures, and rules of operational process
- Excellent problem analysis and problem-solving is required
- Strong presentation skills
- Driven and motivated
- Good team player, positive attitude, and eager to learn
- Willing to be placed in Solo