Client Service Manager
2 days ago
**Job Descriptions**
The Client Service Manager will handle day to day transactional queries related to corporate clients including but not limited to top tier clients. In addition, he/she is also overseeing overall Service Team’s queries and acting as the first point of escalations to ensure team queries and issues are responded and resolved in timely manner to maintain high standard of service level to clients. He/she will work closely with many key stakeholders including regional/global team to continuously look for efficiency whilst also to certify the effective implementation of ongoing initiatives in response to clients’ needs and supporting overall Bank’s objectives.
**Responsibilities**
- Acts as a dedicated client service contact for priority/key/top clients for transactional and electronic banking enquiries/services.
- Work closely with, but not limited to RM, Sales, Product and Operations to resolve any roadblocks that hinder closure of complex queries in timely manner.
- Liaises with overseas offices to ensure globally/regionally consistent standards in providing service/solutions for regional/global clients.
- Responses to daily queries in a timely manner and w ork as a team to assist and help other colleagues in the team to highlight issues and take appropriate resolution to meet client’s satisfaction
- Contributes to continuous improvement activities leading to process efficiencies. Initiates and works with relevant teams on any projects that will lead to efficiencies in processes as part of reduction of queries
- Besides managing own client’s queries, it is expected to lead and act as an escalation point for questions/issues raised by other team members. Provides guidance and support to other colleagues in the team to ensure queries can be resolved in timely manner, therefore maintaining overall team’s service level and relationship to clients.
**Professional and Personal Qualification**
- Experience in transaction banking mainly for Corporate Cash Management products and services, with some basic (minimum) understanding of Trade Finance products and services
- Experienced in banking service-related activities for corporate clients
- Experienced in managing or lead a team is advantageous
- Strong analytical skills with ability to identify root cause of problem and suggest area for improvement related to process and service.
- Good attention to detail with ability to follow through from fact finding to final execution
- High performer with ability to work in fast paced environment and under tight timelines
- Good computer literacy including Microsoft Office (Outlook, Word, Excel, Powerpoint)
- Good team player with positive mind and habit to promote teamwork
- Strong interpersonal and communication skills with ability to relate to different levels of clients and internal stakeholders
- Ability to inspire, motivate and influent team members to achieve the team's goals, besides achieving own individual objective
- Fluent in Bahasa and English, both oral and written
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
-
Client Services Manager
4 days ago
Jakarta, Indonesia PT Elabram Systems Full time**Mencari seorang Client Services Manager yang ahli & berpengalaman Business to Business (B2B) lebih dari 5 tahun dalam menjalin hubungan baik dengan client, expert dalam membuat strategi, serta memimpin team untuk menjalankan operasional dengan excellent execution!** **Requirements**: - Minimum Pendidikan S1, dengan pengalaman sebagai minimum 5 tahun...
-
Client Service Manager, Securities Services
4 days ago
Jakarta, Indonesia Standard Chartered Full time**Job Summary** - Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services - Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services -Funding Desk, Credit Valuation Adjustment, and the Modelling and...
-
Client Service Manager
1 week ago
Jakarta, Indonesia Standard Chartered Full time**The Role Responsibilities** - Awareness of all the policies and procedures issued in relation to money laundering prevention - Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures - Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff - Ensure...
-
Client Servicing Manager
1 week ago
Jl. Prof. DR. Satrio, Karet Semanggi, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia Moving Walls Full time $30,000 - $60,000 per yearCompany Description Who we are: We Move Walls To Measure, Reach, and Influence Real People in Physical SpacesThe digital disruption of out-of-home advertising has presented us with an opportunity for innovation and leadership. We use data and technology to design media solutions that empower our clients to measure, reach and influence consumers in the real...
-
Jakarta, Indonesia NTT Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Client Manager
1 week ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Client Manager
6 days ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Client Services
1 week ago
Jakarta, Jakarta, Indonesia Citi Full time 4,000,000 - 6,000,000 per yearDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Client Services & Support Officer is an entry level position...
-
Client Delivery Manager
1 week ago
Jakarta, Indonesia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...
-
Associate, Client Management
1 week ago
Jakarta, Indonesia Standard Chartered Full timeJob ID: 29370 Location: Jakarta, ID Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 20 May 2025 **JOB SUMMARY** - The role is responsible for: - Perform end-to-end orchestration across all processes and services managed by Client Management - Engage clients throughout process, ensuring seamless delivery...
