Team Leader

4 hours ago

Surabaya, Indonesia Rahasia Full time

**TEAM LEADER**

Location: Surabaya

**Salary**: Rp 5.000.000 - 7.000.000

**Description**
- Create an inspiring team environment with an open communication culture
- Supervise team members of 20 moderators and overseas day to-day operations
- Monitor team and individual team members performance and report on KPI’s and meet individual and team performance targets.
- Identify performance issues, discover training needs and opportunities for improvement. Provide coaching and appropriate solutions and follow up to ensure resolution
- Listen to moderators’ suggestions and feedback, gather accurate and valid information and quickly resolve any issues or conflicts.
- Participate in SOP and policy calibrations
- Perform random quality audits, identify errors and perform real-time corrective actions.
- Follow communication procedures and adhere to company guidelines and policies

**Requirements**:

- Excellent communications skills, speaking, reading and writing in English and Bahasa.
- Content moderation work experience is a plus but not required
- Have at least 2 years of experience in leading teams as a team leader or in a similar capacity within a customer service, support or BPO work environment.
- Good Organizational and time-management skills and good work ethic
- Proficient skills with MS Office and Google Drive.
- In-depth knowledge of managed services industry performance metrics
- Creative thinking, good problem-solving and analytical skills
- Good knowledge of websites/ social media platforms
- Willing to work on public holidays and shifting schedules including night shifts

**Company Overview**:
**Salary**: Rp5,000,000 - Rp7,000,000 per month

**Experience**:

- Leading Team within Customer Service: 2 years (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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