Customer Experience

1 week ago

Denpasar, Indonesia Happy Trails! Asia Full time

**Who we are?**

Jambix is a web-based Travel Management System designed for DMCs (Destination Management Companies), direct sellers, and travel agencies. It streamlines operations, enhances efficiency, and supports seamless booking, itinerary management, and customer service processes.

Jambix is looking for a Customer Experience & Training Staff to enhance service quality, develop training programs, and improve customer service processes. This role ensures that our travel services meet high standards of customer satisfaction and that our team is well-trained to deliver exceptional experiences.

**Profile**
- 1-3 years of experience in customer service, training, or process improvement, preferably in the travel or hospitality industry.
- Proficiency in English (written and spoken); other languages are a plus.
- Strong communication and customer relationship management skills.
- Experience in training and employee development.
- Knowledge of customer service best practices.
- Familiarity with CRM systems, online booking tools, or customer feedback platforms.
- Ability to analyze data and suggest
- improvements and optimization process.
- Strong problem-solving abilities, highly organized, and work effectively in face-paced environment.

**What you’ll be doing**:
Customer Experience Management
- Monitor and analyze customer feedback and Jambix system usage to enhance user experience.
- Identify pain points and suggest improvements to optimize workflows and service quality within Jambix.
- Work with internal teams to ensure Jambix aligns with customer needs and industry best practices.

Client Onboarding & Training:

- Manage the onboarding process for new clients, ensuring seamless adoption of Jambix.
- Conduct training sessions, demos, and workshops to educate clients on Jambix functionalities.
- Develop user guides, FAQs, and training documentation to support client learning and engagement.
- Provide coaching sessions and support continuous learning for employees.

Process Improvement & Support
- Gather and analyze data to drive continuous enhancements in Jambix and customer support processes.
- Collaborate with developers and support teams to address client concerns and improve system efficiency.
- Proactively suggest updates or new features based on client feedback and system performance insights.
- Utilize CRM systems and digital tools to improve customer interaction.
- Provide feedback on IT solutions that enhance customer experience.

**Benefits**:
You will enjoy:

- A vibrant, engaging, and cooperative environment.
- An inspiring work atmosphere that encourages collaboration and personal growth.
- Opportunities to connect with diverse colleagues in a positive and dynamic environment.
- Development opportunities with joining project teams and so much more.
- Competitive company salary & benefits package.
- And more.

**Recruitment Process**
- Recruiter Interview
- User Interview
- Mgt Interview
- Background Checking
- Offering Letter
- Onboarding

Good Luck

**Education**:

- D1-D4 (required)

**Location**:

- Denpasar (required)

Application Deadline: 02/28/2025
Expected Start Date: 03/07/2025

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