Guest Experience Supervisor

1 day ago

Badung, Indonesia Bukit Vista Full time

**Welcome to Bukit Vista**
We invite you to join our mission to innovate the hospitality experience, creating memorable moments for our guests. As a Guest Experience Supervisor, your efforts are crucial in realizing this vision. By ensuring our properties meet and exceed the highest standards, you will be at the forefront of delivering the exceptional stays our guests expect.

**Benefits**
A collaborative, global working environment.
Supportive and collaborative team culture.
Flexible public holidays and Paid time-offs.
Employee recognition programs.
Incentives & Bonuses programs.

Key Competencies
**Property Quality & Guest Experience**: Skilled in maintaining high standards and anticipating guest needs for exceptional stays.
**Team Leadership Support**: Assists upper management in team training, focusing on property upkeep, guest interaction, and complaint resolution.
**Strategic Planning**: Analyzes guest feedback to develop strategies that enhance property quality and guest satisfaction.
**Knowledge Sharing**: Keeps the team updated with hospitality trends and best practices, fostering continuous improvement.
**Operational Coordination**: Oversees housekeeping and maintenance schedules, ensuring properties are ready for guests at all times.
**Guest Engagement & Issue Resolution**: Interacts with guests to gather feedback, addressing concerns promptly to achieve five-star reviews.

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