Service Delivery Manager

1 week ago

Jakarta, Indonesia Thiess Full time

**Service Delivery Manager**:

- Job ID
- 931482
- Job Type
- Permanent Full Time
- Location
- Indonesia - Jakarta Head Office
- Categories
- Engineering - Other, IT, Project Management
- Applications close
- 31 Aug 2025 SE Asia Standard Time

**About us**:
With a global business, we offer diverse and rewarding careers. We are committed to Thiess being a company and a culture where great people can excel and where they are developed and supported to reach their highest potential. Join our team today.

**About the role**:
You will be responsible for ensuring the delivery of high-quality services to internal stakeholders across the region. Reporting to the **Director of Finance - Asia**, you will play a key role in managing service performance, building strong stakeholder relationships, and implementing improvements that enhance operational efficiency and customer satisfaction.

In this role, you will:

- Lead the delivery of services in alignment with WLAs and SLAs.
- Monitor team performance and proactively address service issues.
- Serve as the primary contact for service-related inquiries and escalations.
- Build and maintain strong relationships with internal stakeholders.
- Manage and develop service delivery teams, fostering a culture of accountability and growth.
- Identify opportunities for service improvement and implement effective solutions.
- Oversee the adoption of new technologies and process enhancements.
- Prepare and present service performance reports and maintain accurate documentation.

**About you**:
**Essential Qualifications**:

- Bachelor’s degree in business, Project Management, or a related field.
- At least 5 years of experience in service delivery or project management, leading diverse teams.
- Strong understanding of service management frameworks.
- Excellent communication and stakeholder engagement skills.
- Proven leadership in cross-functional environments.
- Analytical mindset with attention to detail.
- Proficiency in English (spoken and written).

**Preferred Qualifications**:

- Experience with JDE ERP systems, cloud services, managed services, or SaaS.
- Certifications such as PMP, Six Sigma, or equivalent.
- Familiarity with ticketing and monitoring systems.

**Working Conditions**
- Occasional travel to operational sites may be required.
- May involve after-hours support or on-call duties depending on service needs.

**About us**

We partner with our clients to deliver excellence in open cut and underground mining in Australia, Asia, Africa and the Americas. For more than 80 years, we’ve operated in diverse commodities, geologies, environments and cultures. Our team uses that insight to optimise solutions for each project and create lasting value for our clients and the communities we live and work in.

**Driving a diverse, inclusive and respectful culture**

We’re committed to safe, healthy and respectful workplaces. A place where everyone matters always.

We welcome and celebrate the differences and similarities among people including gender, identity, ethnicity, race, heritage, sexual orientation, disability, age, culture, religion, language, appearance, parental status and education.

We believe diverse experiences and perspectives not only make us more innovative, productive and engaged, but are crucial to our success.

**How to apply**:
This role is an opportunity to take the next step in your career. With our culture of recognition, development, and a stimulating and satisfying work environment, there is no better time to join Thiess.

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